Ruth-Dianne Blazkow
Cranbourne,Australia
Summary
Dedicated to creating inclusive environments and providing outstanding service. Demonstrates strong motivation and readiness to embrace new challenges. Possesses a robust work ethic, adaptability, and excellent interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
35
35
years of professional experience
Work History
Workplace Concierge
Insignia Financial
Mt Waverley, Vic
03.2025 - Current
- Ensured secure handling of mail and package deliveries.
- Provided exceptional front-of-house services, fostering a welcoming atmosphere for staff and visitors.
- Responded promptly to staff inquiries via multiple communication channels while maintaining professionalism.
- Greeted visitors and managed check-in processes for contractors and clients.
- Coordinated meeting room bookings, catering, and event logistics, supporting executive board needs.
- Managed office supplies and kitchen restocking, ensuring equipment maintenance.
- Processed invoices and service requests while logging maintenance and technical needs.
- Ensured safety compliance through security pass management and ergonomic assessments.
- Fire Warden.
- First Aid Officer.
Carer
Home Care
Cranbourne, Australia
01.2005 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Conflict resolution.
- Home schooling.
- Ability to access situations implement appropriate measures.
- Helped parents manage money, pay bills and shop for groceries or personal items.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
Customer Service Champion
ATO Probe CX
Melbourne, Australia
08.2023 - 12.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Answered and directed calls accordingly.
- Resolved taxpayer’s issues and complaints.
- Created and managed payment plans including setting up direct debits.
- Took payments over the phone.
- Explained NOA’s (Notice of Assessment) and SOA’s (Statement of Account).
- Helped taxpayers apply for ABN’s and TFN’s.
- Helped resolve MyId (MyGovId) and MyGov issues and create them successfully.
- Updated taxpayers records with current details in the ATO and ABR.
- Helped taxpayers fill out Tax Returns.
- Ensured taxpayers meet their obligations.
- Answered tax and super queries with timely and accurate information.
- Investigated taxpayers accounts when unauthorised access has been identified on their accounts.
- Enrolled and unenrolled taxpayers into new roles e.g. GST, PAYGW, FTC, PAYGI and FBT.
- Issued, Submitted and Lodged BAS.
- Worked with Tax agents to complete tasks for taxpayers.
- Issued Linking codes for MyGov.
- Locking and unlocking taxpayers accounts when they have been compromised.
- Added taxpayers to RAM.
- Added businesses and software to Access Manager for Single Touch Payroll.
- Remitted penalties from taxpayer’s accounts if they were eligible.
- Deferred or suspended lodgements.
- Plus, much more.
- Started in the office to start and then moved to WFH
- The job involves continuous training and updates on tax laws, policies, and procedures.
- Besides taxation knowledge, I’ve learnt a lot of skills from problem solving and analytical thinking to using various IT systems.
Receptionist /Finance
Precise Advice Financial Services
Keysbourgh
01.1991 - 01.2005
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Banking and petty cash management.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Event management.
- Diary scheduling.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
Education
First Aid -
St John Ambulance
Melbourne, VIC11-2025
Certificate III - Business
Alffie
11.2018
Skills
- Customer and client relations
- Document control
- Time management
- Security awareness
- Verbal and written communication
- Business correspondence
- Office equipment operation
- Meeting preparation
- Staff management
- Expense reporting
- Business administration
- Self-motivation and discipline
- Adaptability and resilience
- Technical proficiency
- Customer needs assessment
- Empathy and patience
- Commitment to customer experience
- Office administration
- Effective communication
- Conflict resolution
- Problem solving
- Safety compliance
- Cash handling
- Multitasking and organization
- Emergency response
- Efficient resourcefulness
- Telephone etiquette
Other Qualifications
- Working with Children
- Full Victorian Drivers Licence
Timeline
Workplace Concierge
Insignia Financial
03.2025 - Current
Customer Service Champion
ATO Probe CX
08.2023 - 12.2024
Carer
Home Care
01.2005 - Current
Receptionist /Finance
Precise Advice Financial Services
01.1991 - 01.2005
First Aid -
St John Ambulance
Certificate III - Business
Alffie