Open To Work
Ruth-Dianne Blazkow
Cranbourne,Australia
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
CarerCustomer Service ChampionReceptionist /Finance Administrative AssistantWorkplace ConciergeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: South East Melbourne
Open to relocation: Yes
Salary Range
$70000/yr - $200000/yrImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionHealthcare benefitsSummary
Dedicated professional with extensive experience in client relations and office administration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Highly adaptable in dynamic environments, with expertise in managing inquiries and fostering positive relationships. Strong commitment to independent work and rapid skill acquisition.
Overview
35
35
years of professional experience
Work History
Workplace Concierge
Insignia Financial
Mt Waverley, Vic
03.2025 - Current
- Delivered exceptional front of house services, cultivating a welcoming atmosphere for staff and visitors.
- Greeted visitors, managing check-in processes for contractors and clients efficiently.
- Responded promptly to staff inquiries through various communication channels, enhancing operational efficiency.
- Coordinated meeting room bookings and event logistics, ensuring seamless operations for executive board meetings.
- Ensured secure handling of mail and packages, contributing to reliable processing systems.
- Managed office supplies and kitchen restocking, maintaining equipment functionality.
- Processed invoices and service requests while documenting maintenance and technical needs.
- Ensured safety compliance through security pass management and ergonomic assessments.
- Fire Warden
- First Aid Officer
Carer
Home Care
Cranbourne, Australia
01.2005 - Current
Customer Service Champion
ATO Probe CX
Melbourne, Australia
08.2023 - 12.2024
- Managed multiple tasks and met time sensitive deadlines.
- Resolved taxpayer’s issues and complaints.
- Created and managed payment plans including setting up direct debits.
- Took payments over the phone.
- Explained NOA’s (Notice of Assessment) and SOA’s (Statement of Account).
- Helped taxpayers apply for ABN’s and TFN’s.
- Helped resolve MyId (MyGovId) and MyGov issues and create them successfully.
- Updated taxpayer's records with current details in the ATO and ABR.
- Helped taxpayers fill out Tax Returns.
- Ensured taxpayers meet their obligations.
- Answered tax, debt and super queries with timely and accurate information.
- Investigated taxpayers accounts when unauthorised access has been identified on their accounts.
- Enrolled and unenrolled taxpayers into new roles e.g. GST, PAYGW, FTC, PAYGI and FBT.
- Issued, Submitted and Lodged BAS.
- Worked with Tax agents to complete tasks for taxpayers.
- Issued Linking codes for MyGov.
- Locking and unlocking taxpayers accounts when they have been compromised.
- Added taxpayers to RAM.
- Added businesses and software to Access Manager for Single Touch Payroll.
- Remitted penalties from taxpayer’s accounts if they were eligible.
- Deferred or suspended lodgments.
- Performed various additional tasks to support team objectives.
- Initially worked in the office before transitioning to a work from home arrangement.
- The job involves continuous training and updates on tax laws, policies, and procedures.
- Besides taxation knowledge, I’ve learnt a lot of skills from problem solving and analytical thinking to using various IT systems.
Receptionist /Finance Administrative Assistant
Precise Advice Financial Services
Keysbourgh
01.1991 - 01.2005
- Prepared financial statements and reports, including monthly and annual accounts for client appointments.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Confirmed appointments, communicated with clients and updated client records.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Prepared invoices for customers and suppliers.
- Ensured confidentiality and security of financial records.
- Greeted customers, answered account questions and resolved complaints.
- Managed multiple tasks and met time sensitive deadlines.
- Banking and petty cash management.
- Event management.
- Diary scheduling.
Education
First Aid -
11-2025
Certificate III - Business
11.2018
Skills
- Office administration and Data entry
- Client focused communication
- Problem resolution
- Efficient multitasking
- Customer and client relations
- First aid certification
- Customer experience commitment
- Meeting coordination
- Document management
- Business administration
- Time management
- Expense reporting
- Telephone communication
- Conflict resolution
- Crisis management
- Security awareness
- Safety compliance
- Technical proficiency
- Office equipment operation
- Verbal and written communication
- Effective communication skills
- Business communication strategies
- Empathy and patience
- Adaptability and resilience
- Self motivation
- Staff management
- Resource optimization
- Cash management
- Attention to detail
Timeline
Workplace Concierge - Insignia Financial
03.2025 - Current
Customer Service Champion - ATO Probe CX
08.2023 - 12.2024
Carer - Home Care
01.2005 - Current
Receptionist /Finance Administrative Assistant - Precise Advice Financial Services
01.1991 - 01.2005
St John Ambulance - First Aid,
Alffie - Certificate III, Business
Other Qualifications
- Working with Children
- Full Victorian Manual Drivers Licence
References
David Bakx
Workplace Concierge Team Leader
David.bakx@insigniafinancial.com.au
0450 531 473
Michelle Stenning
Manager Workplace Experience and Technology
Michelle.stenning@insigniafinancial.com.au
02 9028 3057