Ruth Gorry
Bethania,Qld
Summary
Proven Personal Carer at Bethania Haven Bluecare, adept in Dementia Care and building supportive companionship, significantly enhanced patient well-being. Leveraged compassionate care and medical record-keeping skills to improve patient outcomes, achieving a notable increase in satisfaction scores. Demonstrates strong ethics and effective time management, contributing to high-quality elderly care. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Personal Carer for Aged Care
Bethania Haven Bluecare
11.2010 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Collaborated with healthcare professionals to deliver comprehensive care tailored to individual patient needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to interdisciplinary team meetings by sharing observations on client progress or areas requiring additional intervention efforts.
- Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
- Developed strong rapport with patients and families, fostering trust and open communication regarding care plans.
- Improved patients'' mobility through the implementation of customized exercise programs under professional supervision.
- Provided respite care for family caregivers, allowing them time to rest or attend personal commitments while ensuring their loved one was in safe hands.
- Educated family members on proper caregiving techniques according to individualized care plans for seamless continuity of support services.
- Assessed cognitive abilities of clients using standardized assessment tools under the guidance of healthcare professionals.
- Monitored vital signs and reported any abnormalities or concerns promptly to supervising healthcare providers.
- Optimized sleep quality for clients by assisting them in establishing healthy bedtime routines that promoted restful slumber.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
Manager for Anthea Crawford
Myer Manager
01.2009 - 11.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Jewelry Sales Assistant
Emphasis Jewellery Collection
12.2008 - 01.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Organized in-store promotions to increase awareness of new product lines.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Increased store foot traffic with innovative window display designs.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Developed loyal customer base by providing consistent, high-quality service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Certificate 3 - Healthcare Carer
Royal College of Healthcare
09.2010
Diploma - Beauty Therapist
Moreton Tafe
Alex Hills, Qld 07.1995 - 04.1997
Bachelor of Arts - Psychology
Philippine Christian University
Manila, Philippines10.1979
Skills
Dementia Care
Personal Hygiene Assistance
Recreational Activities
Feeding Assistance
Compassionate Care
Medical record-keeping
Nutrition management
Bathing Assistance
Housekeeping tasks
Emotional Support
CPR Certified
Dressing assistance
Palliative Care
Healthcare coordination
Exercise Encouragement
Physical therapy support
Incapacitation care
Disability Support
Time Management
Verbal and written communication skills
Supportive Companionship
Daily living assistance
Records Maintenance
Respectful and Compassionate
Multitasking and Organization
Meal Preparation
Elderly Care
Housekeeping
Special Needs Care
Patient Care
Relationship Building
Patient Management
Care plan assessment
First aid and safety
Direct Patient Care
Strong Ethics
COVID-19 Safety Policies
Timeline
Personal Carer for Aged Care
Bethania Haven Bluecare
11.2010 - Current
Manager for Anthea Crawford
Myer Manager
01.2009 - 11.2010
Jewelry Sales Assistant
Emphasis Jewellery Collection
12.2008 - 01.2009
Diploma - Beauty Therapist
Moreton Tafe
07.1995 - 04.1997
Certificate 3 - Healthcare Carer
Royal College of Healthcare
Bachelor of Arts - Psychology
Philippine Christian University
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