Ruth Lovell
Taree
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
08.2009 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based conversations.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money transfers, bank cheques and payments.
- Counted currency, coins and checks in cash drawer and ATM.
- Opened new accounts and made changes to existing accounts.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
- Facilitated workshops on financial literacy for community members, improving their understanding of banking products and services.
- Enhanced client satisfaction by delivering personalized banking solutions tailored to their unique financial needs.
- Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Assistant Store Manager
Payless Shoes
09.2002 - 06.2004
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Department Manager
Big W
12.2001 - 08.2002
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Night Shift Filler
Big W
12.1999 - 12.2001
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
- Collaborated with daytime staff to address any inventory concerns or discrepancies, ensuring a seamless transition between shifts.
Cashier
Big W
02.1998 - 11.1999
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - School Certificate
Colyton High School
Colyton NSW 276012.1995
Skills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
- Banking product sales
- Bank services
- Transactions
- Teller support
- Account updates
- Payment processing
- Anti-money laundering
- Loan origination
- Banking document preparation
- Loan processing
- Debt restructuring
- Cash balancing
- Financial regulatory compliance
- Banking regulations
- Client onboarding
- Honest and dependable
- Attention to detail
- Team cooperation
- Decision-making
- Customer service
- Workload management
- Exceptional customer service
- Customer Service-oriented
- Identity verification
- Team leadership
- Fraud detection
- Product and service sales
- Staff assistance
- Balance verification and reconciliation
- Discrepancy resolution
- Pleasant and personable
- Information processing
- Reliable and responsible
- Regulatory compliance
- Cash supply orders
- Transaction error identification
- Staff scheduling
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Customer Banking Specialist
Commonwealth Bank
08.2009 - Current
Assistant Store Manager
Payless Shoes
09.2002 - 06.2004
Department Manager
Big W
12.2001 - 08.2002
Night Shift Filler
Big W
12.1999 - 12.2001
Cashier
Big W
02.1998 - 11.1999
No Degree - School Certificate
Colyton High School
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