Ruth Nelson
Moruya Heads,New South Wales
Summary
Dependable Paramedic effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Adaptable Paramedic with great clinical skills and critical thinking abilities. Proven leadership illustrated over 20 years experience.
Overview
20
20
years of professional experience
Work History
Acting Sector Duty Operations Manger
NSW Ambulance
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managing difficult and complex complaints within our IMS system.
- Managing compliments within IMS entering them into the system and processing them to the officers involved.
- Approving time sheets through E-Time and Veritas in a quick and reliable manner understanding the importance of knowing the Award and adjusting or discussing discrepancies of time sheets.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managing S8 and S4 medication incidents by completing IMS , notifying DOM's and entering incidents into QR code reporting system as well as entering the incident into the medication review spread sheet.
- Running Safe Driver Panel meeting once a month, discussing the incidents and arranging letters to be sent to the officers involved or to follow up how we ca prevent incidents with our Work Health and Safety partners and staff.
- Analyzed and reported on key performance indicators to the ADCO, Zone managers and DOMS.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with ADCO, Zone Managers, Duty Operations Managers, Station Officers and all staff to build connections and nurture relationships.
- Managed complex and complicated complaints in IMS.
- Assisting in arranging alternate duties for staff in consultation with the Zone Managers and Recovery partners.
- Completing caution notes and lock box access for patients within our community and liaising with Cad help desk in organising these.
- Posting the managers roster in teams and organising other spread sheets and data within the teams program.
- Assisting officers applying for QARS and My-shift higher level access.
- Providing snap shot reports on unsupported sick leave My health Learning and PDP reports fortnightly as well as Balnce score cards for the ADCO .
Paramedic
NSW Ambulance
07.2003 - Current
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Communicated patient information and updates to hospital staff for smooth transition.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Education
Diploma - Paramedicine
Diploma of Paramedical Science
NSW Ambulance07.2003
Bachelor of Nursing - Health
Southern Cross University
Lismore, NSW01.1996
Skills
- Professional role model for my colleagues
- Professional communication skills
- Able to plan and prioritise and problem solve under pressure
- Inspire and manage colleagues giving them direction and purpose
- Able to build and maintain professional relationships with all colleagues
- Understanding Medical Records such as IMS and Health roster Management
- Triaging
- Critical Decision-Making Skills
- Safety Protocols and responsibilities
- Clinical Supervision
- advanced Personal Development Plan
- Student Precepting
- Mentoring and Coaching
- Team Leader
- Patient Confidentiality
- Staff Collaboration
Timeline
Acting Sector Duty Operations Manger
NSW Ambulance
09.2023 - Current
Paramedic
NSW Ambulance
07.2003 - Current
Diploma - Paramedicine
Diploma of Paramedical Science
Bachelor of Nursing - Health
Southern Cross University
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