Ruth Stephen
Canberra
Summary
Dedicated and organized Professional with experience in residential management roles, ensuring effective coordination and support for residents. Known for strong communication, conflict resolution, and organizational skills. Focuses on team collaboration and adaptable to changing needs, consistently achieving positive outcomes. Reliable and results-driven, with passion for creating supportive living environment.Highly detail-oriented with excellent decision-making skills, self-motivated work ethic, and the ability to work independently or collaboratively. Passionate about making a positive impact on individuals with disabilities by fostering an inclusive and supportive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Coordinator
Koomarri
11.2024 - Current
- Facilitated communication between clients and service providers to enhance support outcomes.
- Assisted in the development and implementation of individualized support plans for residents.
- Collaborated with multidisciplinary teams to address resident needs effectively.
- Supported training sessions for new staff on best practices in client care and support services.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
- Coordinated training sessions for staff members to ensure consistent service quality across all aspects of property management.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Implemented feedback mechanisms to improve service delivery based on resident experiences and input.
- Maintained accurate documentation of resident information and incidents as required by regulations.
Disability Support Worker
Koomarri
10.2021 - 10.2024
- Provide compassionate care and support to individuals with disabilities, ensuring their needs and goals are met.
- Perform general office duties, including responding to phone inquiries and attending to clients.
- Manage client correspondence and maintain accurate records to enhance office efficiency.
- Utilize excellent interpersonal skills to build rapport and collaborate effectively with clients, families, and colleagues.
- Assist in training new staff, demonstrating adaptability and a commitment to continuous learning.
- Exhibit strong oral and written communication skills to facilitate clear and professional interactions.
Education
Diploma in Community Services
Open College
Sydney, NSW08-2026
Certificate III Individual Support
Questcare Solutions
Canberra, ACT07-2021
Bachelor of Arts - History And International Relations
Veritas University
Abuja, Nigeria.07-2019
Skills
- Resident relations
- Health and safety
- Team management
- Scheduling management
- Teamwork and collaboration
- Problem-solving
- Excellent and effective communication
- Positive reinforcement
- Microsoft office ( Sharepoint, Word)
- Team supervision
- Staff training
Certification
- Working with Vulnerable People card
- First Aid Certification(2024)
- Epilepsy and Asthma certificate -Online course completed (2025)
- Manual Handling & Food Handling Certification (2021)
- Full Drivers License
Timeline
Residential Coordinator
Koomarri
11.2024 - Current
Disability Support Worker
Koomarri
10.2021 - 10.2024
Diploma in Community Services
Open College
Certificate III Individual Support
Questcare Solutions
Bachelor of Arts - History And International Relations
Veritas University