Ruth Tell
Woodcroft,NSW
Summary
Caring Disability Support Worker skilled at working with individuals living with special needs . Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
8
8
years of professional experience
Work History
Radiology Medical Receptionist
Radiology Department
05.2023 - Current
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
- Contributed to a positive work environment by actively participating in trainings and supporting colleagues when needed.
Disability Support Worker
Life Without Barriers
07.2022 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Designed individualized plans detailing daily activities and needs for patients.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Collaborated with parents on home care and support for children with disabilities.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Radiology Medical Receptionist
Synergy Radiology Associates
03.2023 - 05.2023
- Boosted customer satisfaction with compassionate assistance while guiding patients through registration processes and explaining procedures.
- Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.
- Improved billing accuracy by diligently collecting co-pays, deductibles, and other fees at the time of service.
- Increased patient retention rates with exceptional customer service skills when addressing concerns or complaints professionally and courteously.
- Ensured accurate record-keeping by consistently updating patient demographics within the electronic medical records system.
- Increased staff productivity through accurate transcription of radiologist reports and timely distribution to referring physicians.
- Collaborated closely with clinical staff to ensure proper patient flow throughout the facility from check-in to discharge.
- Expedited report turnaround times by accurately entering diagnostic codes into the billing system upon completion of exams.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Crew Member
McDonald's
01.2022 - 12.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Medical Receptionist
Central Clinic
05.2022 - 11.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Checked patient insurance, demographic and health history to keep information current.
Pharmacy Assistant
Alice Springs Pharmacy
02.2022 - 05.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacy staff with preparing medications and filling orders.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Operated cash register and other front counter tasks to facilitate daily operations.
- filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Mccafe
Mcdonalds
06.2017 - 06.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Good customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care of what they need
- Able to cope with different people and solving problems
- Adaptable to pressure, responsible, organised and hardworking
- stocked and practiced cleanliness cleaning work areas Skills
- Experience dealing with sensitive and vulnerable customers that require extra care
- Excellent analysis and decision making skills
- Impressive attention to detail
- Strong ability to follow policies and procedures
- Strong ability to effectively handle complaints at a rst point resolution
- Display a resilient character
- Able to effectively adapt to changing environments
- Highly effective oral and written communication abilities
- Ability to maintain relationships with long term customers
- Able to work collaboratively with a team
- Ability to work individually and meet target deadlines
- Excellent time management and prioritisation skills.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by completing assigned task quickly and accurately.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
Warehouse Employee
Labourpower Recruitment Services
10.2020 - 12.2020
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated RF scanners to track merchandise and verify contents of containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
No Degree - Disability Studies
Open Colleges
Australia09-2026
High School Diploma -
Nagle College
Blacktown, NSW10.2020
Skills
- Mental and Physical Exercise
- Supporting Daily Living Needs
- Safety Management
- Documentation Skills
- Medication Schedules
- Client Requirements
- Housekeeping Skills
- Conflict Resolution
- Household Chores
- Mobility Support
- Grooming and Bathing
- Appointment Organization
Timeline
Radiology Medical Receptionist
Radiology Department
05.2023 - Current
Radiology Medical Receptionist
Synergy Radiology Associates
03.2023 - 05.2023
Disability Support Worker
Life Without Barriers
07.2022 - 09.2023
Medical Receptionist
Central Clinic
05.2022 - 11.2022
Pharmacy Assistant
Alice Springs Pharmacy
02.2022 - 05.2022
Crew Member
McDonald's
01.2022 - 12.2022
Warehouse Employee
Labourpower Recruitment Services
10.2020 - 12.2020
Mccafe
Mcdonalds
06.2017 - 06.2021
No Degree - Disability Studies
Open Colleges
High School Diploma -
Nagle College
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