Ruth Traill
Golden Bay,WA
Summary
I am an experienced customer service and administrative professional. I am committed to learning and expanding my skill set. Working in several industries has helped me build excellent verbal and written communication skills. I am organised, with a proactive approach to tasks. I am passionate about streamlining processes, increasing productivity and working on problems to produce outcomes that benefit both the business and client.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVICE COORDINATOR/SERVICE CONTROLLER
ADAPTIVE AIR COMPRESSORS
02.2020 - 12.2022
- Set up inventory, client, supplier and asset information into AroFlo manually, with over 400 clients and 1000 assets.
- Researched policies and procedures to develop in-depth policy and procedure documentation.
- Managed inventory levels of parts used in servicing equipment.
- Toggled between multiple systems and databases to look up information and update records.
- Raised all service works, purchase orders and invoices.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Handled incoming calls and inquiries from customers regarding services offered.
- Sourced OEM and aftermarket parts for quotes and services.
- Proofread reports, emails, and documentation before sending to clients.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Worked with technicians to complete paperwork within designated time.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Provided support to field technicians during service visits when necessary.
- Assisted in the development of training materials related to service coordination processes.
- Obtained purchase order information to invoice work orders.
- Created plans to propose solutions to problems related to efficiency and costs.
- Managed the preparation of budgets and work forecasts to evaluate company needs.
RETAIL SALES ASSISTANT/CASUAL ASSISTANT MANAGER
HOWARDS STORAGE WORLD
07.2017 - 02.2020
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Resolved customer complaints in a professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in setting up displays for promotional items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Supervised daily operations including scheduling shifts, assigning duties.
CHILDCARE PROVIDER
SELF EMPLOYED
07.2013 - 07.2017
- Providing vacation activities, outings and age-appropriate activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
CHILDCARE RECRUITMENT AGENT
BUZZ CHILDCARE RECRUITMENT
07.2013 - 07.2017
- Posted job openings on various websites and social media platforms.
- Conducted reference checks on selected applicants.
- Maintained accurate records of all stages of the recruitment process in an organized manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Adhered strictly to company policies regarding confidentiality of client information.
- Explained job duties, compensation and benefits to potential candidates.
- Conducted initial phone screenings with prospective candidates.
- Reviewed resumes for accuracy and relevance to open positions.
Education
Certificate III Children's Services - Child Care
Karben Training
Sydney12-2007
Certificate IV Programming - Information Technology
TAFE
Hornsby, NSW12-2001
Certificate III Interactive Multimedia - Information Technology
TAFE
Hornsby, NSW12-2000
Website Design - Information Technology
TAFE
Hornsby, NSW06-2000
Skills
- Accurate Recordkeeping
- MS Office Expertise
- Project Planning
- Multitasking
- Attention to Detail
- Professionalism
- Teamwork and Collaboration
- Reliability
- Active Listening
- Time Management
- Task Prioritisation
- Process Improvement
- Problem-Solving
- Excellent Communication
Affiliations
- I have been working on developing my skills in Canva.
- My children are exploring Roblox, Minecraft, and Fortnite - so I am exploring them with them. I am learning about coding and avatar design.
Certification
- Current Valid Class C Drivers License.
- Current National Police Check.
- Covid-19 Vaccination Certificate.
Timeline
SERVICE COORDINATOR/SERVICE CONTROLLER
ADAPTIVE AIR COMPRESSORS
02.2020 - 12.2022
RETAIL SALES ASSISTANT/CASUAL ASSISTANT MANAGER
HOWARDS STORAGE WORLD
07.2017 - 02.2020
CHILDCARE PROVIDER
SELF EMPLOYED
07.2013 - 07.2017
CHILDCARE RECRUITMENT AGENT
BUZZ CHILDCARE RECRUITMENT
07.2013 - 07.2017
Certificate III Children's Services - Child Care
Karben Training
Certificate IV Programming - Information Technology
TAFE
Certificate III Interactive Multimedia - Information Technology
TAFE
Website Design - Information Technology
TAFE
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