Ruth Wegner
Palmyra,Australia
Summary
Experienced with client intake and case management, ensuring seamless service initiation and client support. Utilizes strong organizational skills to maintain detailed records and streamline client processes. Knowledge of effective communication techniques and problem-solving strategies to enhance client experience and operational efficiency.
Overview
1
1
Certification
Work History
Conference Organiser / Intake officer
Legal Aid Queensland - Mackay office
Mackay, Queensland, Australia
- Permanent Part – time
- Maternity Relief - Temporary
- Front Reception / Data Input
- Admin to Family Law Solicitor /
- Admin to Criminal Law Solicitor
Accounts Clerk / Receptionist
Mackay Family Medical Practice
Mackay, Queensland, Australia
- Front Reception / Accounts Management
- MYOB V12 / Immunisations / Medclaims
- Payroll / Compudoc 5
Maternity Relief
Hazell Sheet Metal Works Pty Ltd
Mackay, Queensland, Australia
- Front Reception / Telephone / Accounts
- Invoicing / General Office / Customer Service
Honorary President (current)
Mackay Family Care & Community Support Association Inc.
Mackay, Queensland, Australia
- Current
- Honorary Treasurer
- Telephone / Front Reception / General Office
- Duties / Liaising with Government Departments & Clients
Education
Associate Degree - Social Science majoring in Disability
Diploma in Arts - Disability Care
Skills
- Confidentiality
- Customer Service
- Public Relations
- Cash Handling
- Computer skills
- Office skills
- Reception Duties
- Recognising and Maximising Sales Opportunities
- Excellent Telephone Manner
- Visual Merchandising
- Accounts Management
- Book Keeping – manual and computerised
- Budgeting ( Community Organisation Budgets )
- Telephone and email etiquette
- Team collaboration
- Interviewing techniques
- Cross-cultural sensitivity
- Assertiveness
- Scheduling appointments
- Filing systems
- Appointment scheduling
- Document preparation
- Interpersonal and written communication
- Policy adherence
- Proficient in [software]
- Meeting coordination
- Record management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Decision-making
Certification
- Practice Staff Development Workshop
- Makaton Signing Tutorial Stages 1 - 5
- Legal Seminar Attendance Certificates covering
- Documentation and Confidentiality of information
- Consent
- Criminal Law and End of Life Decisions
- Mental Health Legislation
- Negligence
- Professional Ethics
- Patient/Client Complaint Mechanisms and
- Professional / Lifestyle Disciplinary Issues
- Appreciation Certificate 2001 IVY
- Volunteer in Policing Certificate
- Roles & Responsibilities of Management Committees
- Intro to Human Resource Management 1
- Manual Handling Prevention Course
- Duty of Care & Dignity of Risk
- Medical Aids Management
- Behaviour Management
- Conflict Resolution & Medication
- Duty of Care
- Workplace Health & Safety
- Ladies Self Defense Courses 1 – 2A
Timeline
Conference Organiser / Intake officer
Legal Aid Queensland - Mackay office
Accounts Clerk / Receptionist
Mackay Family Medical Practice
Maternity Relief
Hazell Sheet Metal Works Pty Ltd
Honorary President (current)
Mackay Family Care & Community Support Association Inc.
- Current
Diploma in Arts - Disability Care
Associate Degree - Social Science majoring in Disability
PERSONAL
- NAME : RUTH WEGNER
- ADDRESS : 11 Grants Road Palmyra Qld 4751.
- PHONE : 0411 360 714
- EMAIL: walkerston@live.com.au
- LICENCES: Drivers and Motorcycle Forklift Truck - Medium Rigid Boat /Jet Ski