Ruthie Abideen
Gold Coast,QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Business Development Associate
First Federal
04.2024 - 12.2024
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Developed business pipeline using cold and warm techniques.
- Participated in industry conferences and events to network with potential partners, strengthening brand visibility in target markets.
- Verified work aligned with service levels agreed and client requirements.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Managed needs of more than 300 clients at once using strong prioritisation and multitasking abilities.
- Engaged with customers to build business relationships.
- Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
- Participated in ongoing professional development programs to enhance product knowledge and sales techniques for continuous improvement.
- Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
- Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Reviewed client concerns and recommended appropriate changes to supervisors.
House-Sitting/Pet-Sitting
Personal Work
05.2022 - Current
- Liaising with clients regarding the needs of the house and their pets
- Scheduling a large range of clients, ensuring no double bookings
- Negotiating rates of pay for work requested
- Developing strong relationships with clients, ensuring a high return rate
- Completing overnight stays that include locking up, feeding all animals, engaging with all animals and any household duties that require completion
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Assistant
Platypus Shoes
01.2024 - 09.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Team Lead
Factorie
01.2023 - 01.2024
- Support manager to build a team of engaged brand and product ambassadors
- Review and report weekly KPIs and completing the weekly trade review
- Execute brand direction to deliver the best store experience and solutions for the customer
- Train and coach team to deliver quality customer experiences
- Identify and act on opportunities to improve operational processes to improve store KPIs
- Provide performance feedback to management
- Ensure compliance in accordance with brand and requirements
- Standardising floor stock to ensure the best possible shopping experience
- Styling customers and mannequins
- PoS operation including end of day reconciling and banking
- Opening and closing store processes
Retail Assistant
SKP Fashion
11.2021 - 01.2023
- Managing store operations autonomously
- Initiating and concluding store operations
- Providing customer assistance and personalised styling, fostering the development of repeat clientele
- Organising and presenting product displays
- Refreshing and updating window displays
- Handling cash register and Point of Sale operations
- Maintaining store cleanliness
- Extensive product expertise
Register Operator
Cannons IGA
10.2020 - 12.2020
- Training and overseeing new staff members
- Building solid relationships with regular customers
- Accounting for and resolving discrepancies concerning daily takings
- Replenishing shelves and organising product displays
- Cleaning and sanitising the premises
Café Assistant
Brewed on Cuthbert
01.2021 - 10.2021
- Processing orders efficiently using the PoS system (Square)
- Fostering strong rapport and relationships with customers
- Completing dishwashing and cleanup duties
- Cleaning and sanitising the premises
- Preparing cabinet food and drinks
Education
Diploma - Business
TAFE Queensland
Robina, QLD12.2023
Queensland Certificate of Education -
TAFE Senior College Queensland
Alexandra Hills, QLD11.2022
Certificate II & III - Fashion Design and Technology
TAFE Queensland
Brisbane, QLD11.2022
Year 10 Certificate -
Trinity Christian School
Canberra, ACT11.2020
Skills
- Exceptional Customer Service
- Client Relationship Management
- Communication
- Leadership
- Problem-Solving
- Performance Analysis
- Adaptability
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Organisational skills
Timeline
Business Development Associate
First Federal
04.2024 - 12.2024
Retail Assistant
Platypus Shoes
01.2024 - 09.2024
Team Lead
Factorie
01.2023 - 01.2024
House-Sitting/Pet-Sitting
Personal Work
05.2022 - Current
Retail Assistant
SKP Fashion
11.2021 - 01.2023
Café Assistant
Brewed on Cuthbert
01.2021 - 10.2021
Register Operator
Cannons IGA
10.2020 - 12.2020
Diploma - Business
TAFE Queensland
Queensland Certificate of Education -
TAFE Senior College Queensland
Certificate II & III - Fashion Design and Technology
TAFE Queensland
Year 10 Certificate -
Trinity Christian School
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