Ruthie Nkomo
Blair Athol,SA
Summary
Highly motivated professional that demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
14
14
years of professional experience
Work History
Disability Support Worker
Hope Circle
07.2023 - Current
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Disability Support Worker
Twinview Health
04.2020 - 10.2022
- Drove clients safely to social activities and appointments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Assessed risk factors of patients and made referrals for further services.
- Kept accurate records for client files and handled related paperwork.
- Managed caseload to satisfy multiple patients with diverse needs.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Personal Care Assistant
Estia Health, Lockleys
07.2018 - 07.2020
- Collaborated with the health care team to establish and manage resident care
- Assisting residents while promoting independence
- Waking residents each morning and assisting them with ADL's to begin their day
- Repositioning as per care plan based on varying needs
- Assisted with feeding for those requiring
- Assisting residents with games and activities of leisure
- Chatting with residents throughout the day to maintain rapport and understand changing needs
- Assisting with bedtime routine
- Continence maintenance.
Assistant Manager, Waitstaff, Bartender
Red Rooster Lounge And Bistro
01.2016 - 09.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Waitstaff
Dave & Buster's
10.2012 - 08.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Waitstaff
Bazille-Norstrom
09.2013 - 06.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Waitstaff
Firebirds Wood Fired Grill
10.2010 - 06.2012
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Liberal Arts And General Studies
De Anza College
Cupertino, CaliforniaNo Degree - Liberal Arts And General Studies
Mission College
Santa Clara, CalirforniaDiploma of Nursing - Nursing
Think Education
Adelaide, SA03.2020
Certificate III - Individual Support Care
Norgrove Training
Adelaide, SA03.2018
Skills
- Motivated Attitude
- Excellent Work Ethic
- Strong Interpersonal Skills
- Companionship and Emotional Support
- Documentation Skills
- Palliative Care
- Interdisciplinary Care
- Medical Records Management
- Communication Skills
- Patient Advocacy
- Teamwork Skills
Timeline
Disability Support Worker
Hope Circle
07.2023 - Current
Disability Support Worker
Twinview Health
04.2020 - 10.2022
Personal Care Assistant
Estia Health, Lockleys
07.2018 - 07.2020
Assistant Manager, Waitstaff, Bartender
Red Rooster Lounge And Bistro
01.2016 - 09.2017
Waitstaff
Bazille-Norstrom
09.2013 - 06.2014
Waitstaff
Dave & Buster's
10.2012 - 08.2015
Waitstaff
Firebirds Wood Fired Grill
10.2010 - 06.2012
No Degree - Liberal Arts And General Studies
De Anza College
No Degree - Liberal Arts And General Studies
Mission College
Diploma of Nursing - Nursing
Think Education
Certificate III - Individual Support Care
Norgrove Training
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