Ruth Mukai Kioko
Forest Hill,VIC
Summary
Organized Administration Manager with many years of progressive experience in managerial settings. Coordinating multiple, concurrent projects to maintain seamless operations across multiple departments. Motivating team leader with strengths in task delegation and performance management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
National Administration Manager
ResourceCo
Melbourne , VIC
10.2024 - Current
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Created monthly reports summarizing department activities for senior management review.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Conducted performance reviews for administrative staff members to identify areas of improvement.
- Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Project Administrator, Customer Service & Sustainability Champion
ResourceCo
Melbourne, VIC
11.2021 - Current
- Established strong relationships with internal departments, such as finance and procurement, for smooth collaboration in meeting project requirements.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
- Spearheaded creation of an employee-led green team, responsible for driving internal sustainability initiatives and projects.
- Conducted research into different sustainability plans to identify useful solutions and develop deployment plans.
- Identified and integrated emerging sustainability trends into current programs
- Collected data, evaluated trends, and authored in-depth reports detailing findings and proposing recommendations for each issue.
- Developed sustainability project goals, objectives, or strategies in collaboration with other professionals.
Project Administrator
MRA Consulting Group
Melbourne, VIC
06.2021 - 11.2021
- I was extensively involved in the project logistics for Various councils Bin Inspection and FOGO audits
- Additionally, I also assisted in waste review projects.
- Composed, edited and prepared correspondence and other department documents.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Executed record filing system to improve document organization and management.
- Assisted in budget preparation and tracking expenses, contributing to more accurate financial management.
- Aided in the development of office policies and procedures that led to increased productivity among staff members.
- Scheduled office meetings and client appointments for staff teams.
Project Manager-Insights
GMS Global Marketing Solutions Pty Ltd
Melbourne
03.2021 - 10.2021
- Conducted regular gap analyses to identify areas where additional insights could be leveraged for competitive advantage.
- Proactively identified risks associated with proposed initiatives by evaluating potential impact on revenue generation and customer satisfaction.
- Partnered with sales teams to develop targeted strategies based on customer segmentation analyses.
- Implemented advanced analytics techniques to identify new opportunities for revenue growth and customer acquisition.
- Optimized data visualization tools, enabling better communication of complex insights to stakeholders.
- Delivered compelling presentations that translated complex data sets into easily understandable narratives for non-technical audiences.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed actionable insights for business growth through in-depth competitor benchmarking and trend identification.
Administrative Assistant
BlueCross
Melbourne, VIC
02.2019 - 06.2021
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed strategies to streamline and improve office procedures.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Community Development Worker
Interchange outer East
06.2018 - 02.2019
- Empowering people living with Disabilities to reach their full potential
- Facilitating life skill training and peer education Mentoring I also participated in community engagement, civic education, community mobilization, fundraising and resource management.
Payments Analyst
Barclays
Nairobi, Kenya
02.2015 - 06.2017
- Supported company growth initiatives by contributing valuable insights from payment analytics data analysis, driving strategic decision-making processes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assisted in the development and implementation of new payment products and services to expand business offerings.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Legal Operations and Administration P/ Assistant
Barclays
04.2014 - 01.2015
- Support and assist Head of Department arranging and plan his internal and external meetings
- Support and assist the office of Company Secretary assist with planning and preparing of Board of Director's packs and Board meetings
- Dealing and responding to customers and other functions queries
- Logging customer questions and feedback in the system
- Receiving and transferring calls appropriately
- Administration and operations dues including and not limited to supply and procurement of office stationery and equipment, receiving all incoming calls and transfer them appropriately
- Logistics and travel arrangements for the department's staff both domestic and international travel
Deputy Returning Officer
Independent Electoral Boundaries Commission of Kenya
01.2013 - 04.2013
- Deputize the returning officer in making all necessary arrangements for the general election
- Recruiting and appointing of electoral officers
- Planning and executing of trainings and facilitator.
Social Worker
Solidarity with Women in Distress
Mombasa Kenya
06.2011 - 12.2011
- Home and school visits to motivate and mentor girls and their guardians
- Psychosocial support to girls
- Facilitating life skills training and peer education
- Report wring
Education
Post Graduate Diploma - Environment and Sustainability
Monash University
Melbourne, VIC01.2019
Bachelor of Arts - Development Studies
Mount Kenya University
Nairobi, Kenya01.2014
Diploma - Community Development and Social Work
Technical University of Kenya
Nairobi, Kenya01.2010
Skills
- Project Management
- Customer analysis
- Developing Policies and Procedures
- Employee Development
- Stakeholder Management
- Problem Resolution
- Policy implementation
- Complex problem-solving
- Documentation and reporting
- Operations Management
- Process Improvements
- Report Preparation
- Strategic Planning
- Team Building and Motivation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Change Management
Languages
English
Professional
Swahili
Professional
References
References available upon request.
Timeline
National Administration Manager
ResourceCo
10.2024 - Current
Project Administrator, Customer Service & Sustainability Champion
ResourceCo
11.2021 - Current
Project Administrator
MRA Consulting Group
06.2021 - 11.2021
Project Manager-Insights
GMS Global Marketing Solutions Pty Ltd
03.2021 - 10.2021
Administrative Assistant
BlueCross
02.2019 - 06.2021
Community Development Worker
Interchange outer East
06.2018 - 02.2019
Payments Analyst
Barclays
02.2015 - 06.2017
Legal Operations and Administration P/ Assistant
Barclays
04.2014 - 01.2015
Deputy Returning Officer
Independent Electoral Boundaries Commission of Kenya
01.2013 - 04.2013
Social Worker
Solidarity with Women in Distress
06.2011 - 12.2011
Post Graduate Diploma - Environment and Sustainability
Monash University
Bachelor of Arts - Development Studies
Mount Kenya University
Diploma - Community Development and Social Work
Technical University of Kenya
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