Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruth Phebe Malabanthi

Carnegie,VIC

Summary

I am an exceptionally motivated and versatile individual, possessing a diverse skill set across various disciplines, including Astronomy, Engineering, Criminology, English, and Biology. Additionally, I hold a minor in Mathematics and Physics. With a proven track record in Freelance Content Writing, I have honed my research and professional writing abilities, consistently ensuring client satisfaction. With my added experience as a customer service representative for Australia's oldest bank, Westpac, I have learned to excel under pressure and readily adapt to shifting circumstances. I have also worked as a customer engagement associate for Australia's leading home builder - Metricon Homes - dealing with numerous enquiries across different departments. My work experience in different fields has made me comfortable working as a part of a team or taking on a leadership role when required. I am also able to maintain professionalism while showing empathy to customers, ensuring their problems are solved in a timely manner. As a pre-med student, my schedule can be demanding, but my adept time management skills allow me to effectively balance multiple projects and remain adaptable in the face of unforeseen changes. I am eager to leverage my skills by engaging in hands-on opportunities that enable me to build meaningful relationships, broaden my horizons, and enhance my mindset. My goal is to contribute my expertise and make a positive impact on the people around me.

Overview

1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience

Work History

Customer Engagement Associate

Metricon Homes
Melbourne, VIC
2026.01 - Current
  • Conducted outbound calls to connect with potential sales leads and nurture relationships.
  • Assisted Metricon Homes customers with home build enquiries and provided timely updates.
  • Transitioned to the same role from QLD to VIC, working closely with both teams to date.

Customer Engagement Associate

Metricon Homes
Gold Coast, QLD
2025.04 - 2026.01
  • Managed various customer enquiries across different departments including Sales, Operations, Construction, and Service and Warranty.
  • Collaborated with team members to provide exceptional customer service and support.
  • Assisted with voicemails, web leads, and inbox management, and Product Review.
  • Proficient in systems such as Sales CRM, Service and Warranty CRM, ClickHome, BCLookup, Microsoft 365 applications.

Westpac Customer Representative

Foundever
Gold Coast, QLD
2024.02 - 2025.04
  • Managed working across three departments: Westpac Cards Services, Connect, and Digital Essentials.
  • Handled credit and debit card enquires, capturing customer complaints, queries regarding cheques and closing accounts, as well as digital troubleshooting.
  • Offered strong customer service skills, keeping customers satisfied and maintaining KPI's.
  • Delivered exceptional customer service, ensuring customer satisfaction and consistently meeting KPIs.
  • Assisted with digital business banking.
  • Developed relationships with existing staff members, and assisted new staff members in their training.
  • Worked with multiple departments across the company, promoting initiatives, products, and services.

Freelance Content Writer

Parul Agarwal
Mysore, KA
2022.01 - 2022.04
  • Edited and formatted content for publication, ensuring alignment with client specifications.
  • Researched topics to ensure accuracy of information in written pieces.
  • Edited and fact-checked content using industry best practices.
  • Edited and proofread content for accuracy and clarity.
  • Edited and formatted content to prepare and submit for publication.
  • Proofread documents for grammar, punctuation, spelling, typos, formatting errors.
  • Adapted writing style according to the target audience's preferences.
  • Adjusted written material to align with client and publisher requirements.

Education

Bachelor of Science - Human Physiology

University of Southern Queensland
Toowoomba, QLD
2022.01 - 2026.10

Year 10-12 -

Brisbane School of Distance Education
Brisbane, QLD

Skills

Interpersonal Skills, Team Collaboration, Punctuality and Work Ethic, Bilingual Communication, Concept Development, Critical Thinking, Basic Mathematics, Microsoft Proficiency, Technical Writing, Customer service, Computer literacy, Communication skills

Certification

Certificate I in Information, Digital Media and Technology.

Languages

English, Telugu

Timeline

Customer Engagement Associate

Metricon Homes
2026.01 - Current

Customer Engagement Associate

Metricon Homes
2025.04 - 2026.01

Westpac Customer Representative

Foundever
2024.02 - 2025.04

Bachelor of Science - Human Physiology

University of Southern Queensland
2022.01 - 2026.10

Freelance Content Writer

Parul Agarwal
2022.01 - 2022.04

Year 10-12 -

Brisbane School of Distance Education
Ruth Phebe Malabanthi