Ruth Richards
Cranbourne West,VIC
Summary
Passionate and dedicated professional with a unique blend of experience as a support worker and youth worker. Committed to empowering and guiding individuals of all backgrounds, ages, and abilities toward achieving their fullest potential. Skilled in fostering positive relationships, providing emotional support, and implementing effective interventions to address challenges faced by youth. Proficient in creating safe and inclusive spaces that encourage personal growth and development. Strong advocate for promoting mental and emotional well-being, and adept at collaborating with families, caregivers, and community resources. Seeking an opportunity to utilize my combined skills and experience to make a meaningful impact as a support worker and youth worker, helping individuals navigate the complexities of life with compassion and guidance.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
South East Leisure
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Complied with company policies and procedures by encouraging a positive and effective work environment among employees
- Maintained and managed customer files and databases
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered a constant flow of customer calls with minimal wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
Support Worker
Able Response
11.2022 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule
- Kept clients engaged in social networks and communities for personal health and growth
- Kept detailed daily logs with care actions, patient behaviors, and incidents
- Kept accurate records for client files and handled related paperwork
- Worked with children and parents to closely monitor and record social, behavioral, and academic growth
Student Placement Youth Worker
St Joseph's Flexible Learning Centre
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Assisted in identifying and reducing barriers to youth engagement and development
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues
- Encouraged youth clients to develop their own activities and leadership skills through group discussions
Student Placement Youth Worker
Sparkway's Mentoring Services
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
- Built lasting relationships with youth and parents or guardians
- Kept case files updated, accurate, and aligned with requirements
- Approached issues proactively to best meet current and future community needs
- Introduced youth mentees to positive and creative outlets such as drawing and poetry
- Monitored program performance and outcomes for the successful delivery of services
Youth and Community Support Volunteer
Afri-Aus Care Inc
07.2020 - 08.2021
- Developed and implemented programs to meet the social service needs of the community
- Aided in the identification of individuals and families in need of social services to provide benefits and resources
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport
- Produced crisis management and intervention plans for communities in need
Education
Bachelor - Youth Work
Victoria University
Footscray, VIC12.2023
Certificate IV - Disability
International Institute of Education And Training
Melbourne, VIC03.2023
Skills
- Documentation
- Policy and Procedure Adherence
- Conflict Resolution
- Computer Proficiency
- Microsoft Word
- Cultural Awareness
- Microsoft Excel
- Data Communications
- Client Records Management
- General Housekeeping
- Team Collaborating
Referees
Isaac Assan
Team Leader
M: 0424360869
E: ikeas34@yahoo.com
Michael Anywar
Youth Support Mentor
M: 0469815756
E: anywaradek@gmail.com
Timeline
Support Worker
Able Response
11.2022 - 07.2023
Customer Service Officer
South East Leisure
01.2021 - Current
Youth and Community Support Volunteer
Afri-Aus Care Inc
07.2020 - 08.2021
Student Placement Youth Worker
St Joseph's Flexible Learning Centre
Student Placement Youth Worker
Sparkway's Mentoring Services
Bachelor - Youth Work
Victoria University
Certificate IV - Disability
International Institute of Education And Training
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