RUTIK PAREKH
Administration
Marayong,NSW
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Administration/RELIEF WARD CLERK
Prince of Wales Hospital & Community Health Services
Sydney , NSW
06.2020 - 10.2022
- IPM, Outlook, Scheduling / Powerchart
- Administration Certificate: Health Services Assistance (Certificate 3)
- Responsibilities:
- Reception Duties, paging medical and Nursing staff, Preparation of patient records relating to the admission, Discharge, and transfer of patients, preparation of patient list, diet sheets Bed statements, ordering of stationary, typing, photocopying, data collection, filing
- Respond to range of enquiries (in person and over the phone) providing information and referring enquiries in a confidential, effective and responsive manner
- Communicate and liaise with Nursing management, Admissions Office and other members of health care team
- Organising daily routines to meet deadlines and responding to problems or conflict
- Answering telephone enquiries greeting patients, relatives and carers managing ward filing systems setting up and maintaining patient medical records requesting medical records for new inpatients ordering and maintaining ward stock
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
customer service
Radhe Super Market
Parramatta, NSW
06.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer service / Cashier
Harvey Norman
Auburn, NSW
12.2016 - 06.2017
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Tafe Certificate - Business of ABW Enterprise, Experience And Education
TAFE
St George 07.2016 - 07.2016
Diploma - Business Management
Western Sydney University
Parramatta 01.2021 - 09.2022
Certificate 3 Administrative Health - Administration
Administration Service NSW Health
Prince Of Wales Hospital 06.2021 - 02.2022
Security Licence Class (1ACE) - Security
Security Licence
Granville 02.2019 - 06.2019
Skills
- Isolation Ward
- Health Administration
- Data Administration
- Administration Skills
- Screening Administration
- Office Administration
- Administration Management
- Standards Administration
- Administration Strength
- Database Administration
- Ward Oversight
- Attention to detail
- Communicating with people
- Listening
- Organization
- Problem-solving skills
- Teamwork
- IPM
- POWER-CHAT
- Coaching Trainer
Accomplishments
- OUTLOOK
- Worked with:
- Doctors
- Nurses
- Healthcare support workers
- Human resources staff
- Health records staff
- Personal assistants
- Receptionists
References
Referees:
(colleague) Sumeyye – Prince of Wales Hospital: 0451989377
(Trainer) Alita Sidell – Prince of Wales Hospital: 0404906172
Prashant Barwell – Sydney United Club: 0470340243
Vatsal Brahmbhatt – New Venture Property (work experience 2018-2019): 0411264520
Stephanie Shakti – Oxbridge Real Estate (work experience 2022): 0455563666
Written reference provided on request
Affiliations
With experiences with working within multiple sectors. I bring excellent verbal and written
communication skills and a passion for customer satisfaction to my work. Throughout my career, I have
obtained a lot of experience in managing my time to complete assigned projects within the designated
timeframe, and I have received positive feedback about the service I provide to internal and external
stakeholders. As well as a organised, self-motivated individual, I always work hard to collaborate
effectively within teams and work just as effectively autonomously when required.
I have demonstrated strong negotiation skills, determination and creativity in finding solutions to queries
when placed under pressure and with minimal supervision. Discipline in following correct procedures has
meant that I have directed clients to the appropriate channel when a query is out of scope. My strength
is achieving a high level of competence in a short span of time. I am quite intrigued in using new software/
programs that enable me to provide an efficient service to customers after a short period of training.
Confidence and genuinely listening to customers are two characteristics that I possess, which have
consistently resulted in the delivery of a great outcome, in addition to providing positive contributions to
my previous work team.
CAREER OUTLOOK
At this stage in my career, I am eager to enhance on my customer service skills and personal abilities to a
more challenging role/ environment. I enjoy consistently working through given responsibilities and thrive
management expectations. Whilst I possess a preference to engage with internal and external customers
on the frontline of services, I would also like to exercise my analytical and decision-making skills backend.
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative on position. Ready to help team achieve company goals.
Timeline
Certificate 3 Administrative Health - Administration
Administration Service NSW Health
06.2021 - 02.2022
Diploma - Business Management
Western Sydney University
01.2021 - 09.2022
Administration/RELIEF WARD CLERK
Prince of Wales Hospital & Community Health Services
06.2020 - 10.2022
Security Licence Class (1ACE) - Security
Security Licence
02.2019 - 06.2019
customer service
Radhe Super Market
06.2017 - 10.2017
Customer service / Cashier
Harvey Norman
12.2016 - 06.2017
Tafe Certificate - Business of ABW Enterprise, Experience And Education
TAFE
07.2016 - 07.2016
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