Rutvee Patel
Melbourne,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
The Crafty Spots
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Retail Assistant
D-Mart
07.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Commerce (Accounting) - Accounting
Gujarat University
India06.2022
Skills
- Sales Techniques
- Retail Transactions Processing
- Complaint Handling
- Order Processing
- Product Merchandising
- Complex Problem-Solving
- Customer Assistance
- Cash handling accuracy
- Cash Register Operation
- Organizational skills
- Customer Satisfaction
- Product Knowledge
- Cash Management
Timeline
Customer Service Cashier
The Crafty Spots
04.2023 - Current
Retail Assistant
D-Mart
07.2020 - 09.2022
Bachelor of Commerce (Accounting) - Accounting
Gujarat University
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