RUWAN HETTIARACHCHILAGE
Roxburgh Park,VIC
Summary
Experienced in managing daily operations and guest services within a busy motel environment, overseeing housekeeping staff to ensure high cleanliness standards. Coordinated maintenance requests and scheduled repairs, while developing customer service training programs for new employees. Successfully handled guest complaints, enhancing overall satisfaction through prompt resolution of issues. Monitored inventory levels and organized marketing efforts to promote the property, contributing to increased community engagement and tenant satisfaction.
Overview
15
15
years of professional experience
Work History
Resident Manager
Azalea Motel
Coonabarabran, Australia
06.2024 - Current
- Managed daily operations and guest services at a busy motel.
- Supervised housekeeping staff to ensure cleanliness of all rooms.
- Coordinated maintenance requests and scheduled repairs for facilities.
- Developed and implemented customer service training for new employees.
- Handled guest complaints and resolved issues promptly to enhance satisfaction.
- Monitored inventory levels and ordered supplies as needed for operations.
- Organized marketing efforts to promote the motel within the community.
- Scheduled staff shifts to optimize coverage during peak hours.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Created marketing materials highlighting amenities offered by the property.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
- Organized monthly resident events to foster community engagement among tenants.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
- Ensured that all common areas were kept clean and in good repair at all times.
- Identified cost-saving opportunities for owners while maintaining high standards of living for residents.
- Drafted monthly manager's report to report data and events to board members and management.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Oversaw daily activities of staff members providing support services onsite.
- Monitored security systems to ensure safety of tenants, visitors, and staff members.
- Prepared financial statements detailing income and expenses related to the property's operations.
- Kept building up-to-date with current fire and health code standards.
- Negotiated contracts with vendors for services such as landscaping or snow removal.
- Communicated regularly with owners regarding progress reports on management objectives.
- Implemented training programs for new employees to teach them proper procedures.
- Facilitated communication between tenants and landlords to resolve conflicts peacefully.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Coordinated with contractors for needed repairs or renovations on the property.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Met with committees to discuss and resolve legal and environmental issues.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
Housekeeping Supervisor
Overall Care Solutions Australia
07.2023 - 12.2023
Stateroom Room Host
Viking Cruises
, USA
12.2021 - 04.2023
- Company Overview: USA
- USA
Housekeeping Attendant
P&O Cruises
, Australia
12.2015 - 02.2020
- Company Overview: Australia (Princess Cruises)
- Australia (Princess Cruises)
Room Attendant
STAR CRUISES
, Singapore
02.2015 - 10.2015
- Company Overview: SUPER STAR GEMINI, SINGAPORE
- SUPER STAR GEMINI, SINGAPORE
Room Attendant
CINNAMON BEY HOTEL
Beruwala, Sri Lanka
01.2014 - 02.2015
- Company Overview: BERUWALA
- BERUWALA
Room Attendant
STAR CRUISES
, Singapore
12.2012 - 10.2013
- Company Overview: SUPER STAR GEMINI, SINGAPORE-TAIWAN
- SUPER STAR GEMINI, SINGAPORE-TAIWAN
Room Attendant
CINNAMON LAKESIDE HOTEL
Colombo, Sri Lanka
10.2011 - 11.2012
- Company Overview: COLOMBO
- COLOMBO
Trainee Cook
Lakrasa Caters
Panadura, Sri Lanka
01.2010 - 01.2011
- Company Overview: Panadura
- Panadura
Education
G C E A/L Examination - Art's
01.2008
G.C. E. O/L Examination - Mathematics, Sinhala, English, Science & Technology, Catholic, Music, Social Studies & History, Home Economics, Health & Phy.
Sri Thakshala Maha Vidyalaya
Panadura, SRI LANKAINTERNATIONAL COOKERY COURSE -
JULISTON LANKA HOTEL SCHOOL
PanaduraIT course -
INSTITUTE OF COMPUTER STUDIES
MoratuwaSkills
- Customer service
- Property management
- Staff supervision
- Inventory management
- Maintenance coordination
- Event planning
- Conflict resolution
- Training development
- Financial reporting
- Legal compliance
- Team building
- Marketing strategies
- Emergency response
- Record keeping
- Security monitoring
- Building maintenance
- Medication management
- Security management
- Housekeeping supervision
- Foodservice oversight
- Supply management
- Landscaping management
- Supply coordination
- Safety compliance
- Complaint handling
- Rule enforcement
- Property inspections
Disclaimer
I do hereby declare that the particulars furnished by me are true & accurate to the best of my knowledge.
References
- Ms. Amanda Prince, Manager, Schedules & Rotations People & Performance, Carnival Australia, Level 5/465 Victoria Ave, Chatswood, NSW, 2067, Amanda.prince@carnivalaustralia.com, 130385625
- Mrs. Thanuja Damayanth, Executive Housekeeper, CINNAMON BEY HOTEL, BERUWALA, Sri Lanka, hk.bey@cinnamonhotels.com, +9434-2297000
Personal Information
- Passport Number: N7877368
- Date of Birth: 02/26/89
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Single
Timeline
Resident Manager
Azalea Motel
06.2024 - Current
Housekeeping Supervisor
Overall Care Solutions Australia
07.2023 - 12.2023
Stateroom Room Host
Viking Cruises
12.2021 - 04.2023
Housekeeping Attendant
P&O Cruises
12.2015 - 02.2020
Room Attendant
STAR CRUISES
02.2015 - 10.2015
Room Attendant
CINNAMON BEY HOTEL
01.2014 - 02.2015
Room Attendant
STAR CRUISES
12.2012 - 10.2013
Room Attendant
CINNAMON LAKESIDE HOTEL
10.2011 - 11.2012
Trainee Cook
Lakrasa Caters
01.2010 - 01.2011
G C E A/L Examination - Art's
G.C. E. O/L Examination - Mathematics, Sinhala, English, Science & Technology, Catholic, Music, Social Studies & History, Home Economics, Health & Phy.
Sri Thakshala Maha Vidyalaya
INTERNATIONAL COOKERY COURSE -
JULISTON LANKA HOTEL SCHOOL
IT course -
INSTITUTE OF COMPUTER STUDIES