Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
RUWANTHA JAYANETTY

RUWANTHA JAYANETTY

4/9 Skene Street Shepparton,VIC

Summary

Results-driven, Diligent, trust worthy and detail-oriented individual with a proven track record of success across diverse industries. Skilled in problem-solving, and building strong relationships with stakeholders at all levels.

Overview

27
27
years of professional experience

Work History

Information Technology Supervisor

Sri Lankan Airlines Limited
01.2004 - 01.2021
  • I was responsible for maintaining Sri Lankan Airline’s front-office and back-office IT systems when on duty at Colombo International Airport.
  • Carryout maintenance of local area network systems including servers and workstations which may require hardware and software modifications/replacements with minimal disruptions to the network.
  • Liaise with external service providers/consultants as required, for obtaining appropriate support and services with regards to maintenance of network infrastructure.
  • When at Head Office contributed towards achieving departmental/divisional initiatives & priorities by Completing Mini Projects proposed by Management.
  • Regular skills upgrades on existing and emerging technologies and industry security/IT standards.
  • As a IT service desk supervisor responded to all reported IT service-related issues/queries received through telephone, web portal, email and any other mode of communication.
  • Analyze incidents/ problems/ queries/ service requests and provide first-level support with minimum supervision.


Commissioned Officer (Lieutenant)

Regular Force of the Sri Lanka Army
02.1992 - 04.2001
  • Performed as a Platoon Commander where I was tasked with training and was responsible for protecting my subordinates, helping to boost their values and morale as well as orchestrating the professional development.
  • Performed as an Aide- de-Camp to a Divisional Commander where I have gained experience in Security and Logistics Management.
  • Also, I served as the Adjutant of my Battalion who publishes the official orders of the unit and is responsible for supervising clerks and other administrative personnel, submits reports to higher headquarters, handles official correspondence and responsible for the discipline of the battalion.
  • Being an Officer in the Army, I gained valuable experience in security, man management and logistics management.

Education

Master of Business Administration (MBA) -

University of Manipal
01.2008

Degree in Information Systems -

British Computer Society
01.2005

Skills

    Problem-Solving

    Time Management

    Adaptability & Flexibility

    Attention to Detail

Affiliations

  • Member, British Computer Society, UK (MBCS)
  • Chartered IT Professional, UK (CITP)

Timeline

Information Technology Supervisor

Sri Lankan Airlines Limited
01.2004 - 01.2021

Commissioned Officer (Lieutenant)

Regular Force of the Sri Lanka Army
02.1992 - 04.2001

Master of Business Administration (MBA) -

University of Manipal

Degree in Information Systems -

British Computer Society

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RUWANTHA JAYANETTY