Ruza Ahearn
Tennant Creek,NT
Summary
I am hard working, very reliable , Very quick learner with any task in front of me .
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Outback Caravan Park
11.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Administration
Department Of Justice And Attorney-General
06.2022 - 09.2023
- And administration purposes.
- Handled office administration tasks
- Send packages to other corrections offices
- Do purchase orders
- Handled office administration and logistics.
- Oversaw purchase orders, material distribution and budget administration.
- Take meeting notes
- Do filing of clients files
- Answer phone
- Update clients files
Personal Banker
Westpac Banking
02.2020 - 09.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Collected customer information and completed new account forms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Activated new accounts and issued customer identification numbers.
- Reconciled customer accounts and balanced daily transactions.
- Processed customer payments and account setup charges.
Kiosk Manager
Barkly Regional Council
06.2017 - 08.2022
- Organized special events and promotions to attract new customers and increase sales opportunities.
- Optimized staffing schedules to balance customer service needs with labor cost management objectives.
- Increased customer satisfaction by implementing efficient kiosk operations and streamlining processes.
- Spearheaded quarterly reviews of business metrics to identify areas of opportunity or improvement, adjusting operational plans as necessary.
- Led and motivated sales team to meet and exceed sales goals.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Chef Manager
Goldfields Hotel
10.2010 - 09.2020
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
- Expanded business reach through positive word-of-mouth referrals and outstanding service quality, resulting in a growing client base.
Education
Certificate IV - Business Administration And Management
Open Colleges
Online06.2025
Certificate II - Xero
Career Enterprise Centre
Mandurah, WA12.2024
Skills
- Staff Training and Development
- Training and mentoring
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Sorting and washing laundry
- Chemical Handling
- Folding clean laundry
- Customer Service
- Health and safety compliance
- Customer Relationship Management
- Document Control?
- Microsoft Office
Timeline
Housekeeping Supervisor
Outback Caravan Park
11.2023 - Current
Administration
Department Of Justice And Attorney-General
06.2022 - 09.2023
Personal Banker
Westpac Banking
02.2020 - 09.2022
Kiosk Manager
Barkly Regional Council
06.2017 - 08.2022
Chef Manager
Goldfields Hotel
10.2010 - 09.2020
Certificate IV - Business Administration And Management
Open Colleges
Certificate II - Xero
Career Enterprise Centre
Similar Profiles
Vincent ShararaVincent Sharara
Housekeeping Room Attendant at Outback Caravan ParkHousekeeping Room Attendant at Outback Caravan Park
Sascha RoelandsSascha Roelands
Front Office Receptionist at G'day Outback Caravan ParkFront Office Receptionist at G'day Outback Caravan Park
Hayley BarronHayley Barron
Senior Retail Sales Manager at Lightning Ridge Outback Resort & Caravan ParkSenior Retail Sales Manager at Lightning Ridge Outback Resort & Caravan Park