Ruza Peric
Melbourne,VIC
Summary
Detail-oriented travel consultant with over four years of experience in crafting personalized travel itineraries and managing bookings. Demonstrated expertise in problem-solving and enhancing client experiences through strong communication and research skills. Proven track record of increasing client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Travel Consultant
Flight Centre
Melbourne, Victoria
01.2016 - 07.2020
- Designed tailored travel itineraries for clients based on preferences and budgets.
- Managed booking processes for flights, hotels, and rental cars efficiently.
- Researched destinations, accommodations, and activities to enhance client experiences.
- Provided expert advice on travel regulations, visa requirements, and safety protocols.
- Collaborated with suppliers to secure competitive pricing and exclusive deals for clients.
- Delivered exceptional customer service through effective communication and follow-up strategies.
- Assisted clients with travel-related inquiries and resolved issues promptly.
- Maintained up-to-date knowledge of industry trends and emerging destinations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Confidently used platforms such as SABRE & TUD.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
2IC Manager
Grab A Kebab
Melbourne, Victoria
01.2013 - 12.2015
- Supervised daily operations to ensure efficient service and quality standards.
- Managed inventory levels, ordering supplies to maintain kitchen efficiency.
- Implemented health and safety protocols to uphold sanitation standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared food items according to company recipes and safety standards.
- Operated cash register and handled customer transactions efficiently.
Education
Diploma - Diploma of Travel & Tourism
The Flight Centre Travel Academy
Melbourne, VIC10-2018
Bachelor of Arts - Legal Studies
La Trobe University
Melbourne, VIC10-2015
Skills
- GDS proficiency
- Client relationship management
- Administrative tasks
- Auditing & maintaining accounts
- Data analysis
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Timeline
Travel Consultant
Flight Centre
01.2016 - 07.2020
2IC Manager
Grab A Kebab
01.2013 - 12.2015
Diploma - Diploma of Travel & Tourism
The Flight Centre Travel Academy
Bachelor of Arts - Legal Studies
La Trobe University