Ruzanne Keresoma
5/46 Clinton Street, Orange
Summary
My career objective is to obtain long term employment with an organisation that values integrity, commitment, and mutual respect for both its customers and staff. I would like an opportunity to maximize my skills and experience to continue achieving results and exceeding my employer's expectations. In return, I offer a high level of integrity and professionalism plus a commitment to deliver excellent customer service combined with self-motivation to work well in all types of situations presented to me.
Overview
20
20
years of professional experience
Work History
Global Sales Executive
South Sea Cruises Pte Ltd
07.2019 - Current
- Assist the global sales team, with external sales enquiries which may involve liaising between the various departments of the business to get the desired outcome
- Work with technical staff such as reservations and pricing departments and other internal colleagues to meet customer needs
- Assisting the sales team in managing the marketing funds and assisting to oversee advertising and promotional campaigns with the set budget with the objective of gaining additional revenue.
- Customer service and care, ensuring each and every client travel request is actioned in a prompt and timely manner.
- Building and maintaining relationships with key suppliers and wholesalers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Coordinated global sales initiatives to enhance market penetration and customer engagement.
- Developed and maintained relationships with international clients to ensure consistent communication.
Product Coordinator - Beach Escapes (Full-time)
Flight Centre Travel Group
05.2017 - 07.2019
- Work with the product manager to deliver land product that will see growth and long-term relationships with Infinity Holidays and Flight Centre land partners and tourism bodies.
- Build and maintain excellent working relationships with our key retail chains and support them with tactical product for marketing & advertising.
- Work closely with our marketing team to share ideas that will keep our brand and product range fresh.
- Assist with the deployment of Infinity Holidays (Flight Centre) product brochure range.
- Support the education of wholesale consultants to ensure Infinity staff are trained in the effective sales of products.
- Source all tactical products for Flight Centre which meet the company's strategic objectives and meets the demands of our clients.
- Liaise with key airline contacts to secure competitive tactical fare levels to support our initiatives.
- Deliver product to market in line with the company's defined business process.
- Liaise with retail partners to ensure Flight Centre's products and packages are promoted and presented accurately.
- Communicate to the retail part of the business for all campaigns, highlighting the unique selling points and key elements of the campaign.
Destination & Procurement Coordinator (Full-time)
Helloworld Limited - Trading as Wholesale: Qantas Holidays, Viva Holidays, GO Holidays (NZ), The Cruise Team, Rail Tickets & ReadyRooms.com . Inbound: AOT Inbound / ATS Pacific
03.2010 - 05.2017
- Assist with checking annual contracts accurately completed and within the determined deadline.
- To action and process any amendments to existing contracts ensuring that the product teams are informed and processes are followed.
- Look at all opportunities to assist the contracting manager in achieving overall objectives and deadlines.
- Building and managing supplier relationships for both South Pacific and Hawaii.
- Communicating with various suppliers and tourism boards.
- Utilise any opportunities that may arise to build a working relationship with our key suppliers.
- Identify to contracting managers where there are any issues with any particular suppliers.
- Action account queries as they arise to ensure suppliers are responded to in a timely manner.
- New staff systems training and orientation.
Land Database Travel Consultant (Full-time)
Stella Travel Services
08.2007 - 03.2010
- Loading land special packages, both for campaign and non-campaign products.
- Maintaining strong relationships with agents and internal stakeholders.
- Problem solving and providing effective client solutions.
- Managing reservation service telephone enquiries and answer queries efficiently and professionally.
- Daily and weekly reporting is required to product department.
Marketing Liaison/Escort (Part-time)
The New Zealand School of Travel and Tourism
05.2006 - 08.2007
- Customer service and Public relations.
- Marketing Travel and Tourism Courses.
- Providing information and answering questions on Travel and Tourism Courses.
- Open Day - escorting potential students through the school.
- Student Representative.
- Attending student meetings and organising school functions.
Education
Certificate - Travel and Tourism Level's 3 and 4
The New Zealand School of Travel and Tourism
01.2007
NCEA - Level 1, Level 2, Level 3
Avondale College
01.2004
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Sales planning
- Sales strategy
- Decision-making
Timeline
Global Sales Executive
South Sea Cruises Pte Ltd
07.2019 - Current
Product Coordinator - Beach Escapes (Full-time)
Flight Centre Travel Group
05.2017 - 07.2019
Destination & Procurement Coordinator (Full-time)
Helloworld Limited - Trading as Wholesale: Qantas Holidays, Viva Holidays, GO Holidays (NZ), The Cruise Team, Rail Tickets & ReadyRooms.com . Inbound: AOT Inbound / ATS Pacific
03.2010 - 05.2017
Land Database Travel Consultant (Full-time)
Stella Travel Services
08.2007 - 03.2010
Marketing Liaison/Escort (Part-time)
The New Zealand School of Travel and Tourism
05.2006 - 08.2007
NCEA - Level 1, Level 2, Level 3
Avondale College
Certificate - Travel and Tourism Level's 3 and 4
The New Zealand School of Travel and Tourism