Ruzanne Keresoma
5/46 Clinton Street, Orange
Summary
My career objective is to obtain long term employment with an organisation that values integrity, commitment, and mutual respect for both its customers and staff. I would like an opportunity to maximize my skills and experience to continue achieving results and exceeding my employer's expectations. In return, I offer a high level of integrity and professionalism plus a commitment to deliver excellent customer service combined with self-motivation to work well in all types of situations presented to me.
Overview
20
20
years of professional experience
Work History
Global Sales Executive
South Sea Cruises Pte Ltd
New Zealand
07.2019 - Current
- Assist the global sales team, with external sales enquiries which may involve liaising between the various departments of the business to get the desired outcome
- Work with technical staff such as reservations and pricing departments and other internal colleagues to meet customer needs
- Assisting the sales team in managing the marketing funds and assisting to oversee advertising and promotional campaigns with the set budget with the objective of gaining additional revenue.
- Customer service and care, ensuring each and every client travel request is actioned in a prompt and timely manner.
- Building and maintaining relationships with key suppliers and wholesalers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Coordinated global sales initiatives to enhance market penetration and customer engagement.
- Developed and maintained relationships with international clients to ensure consistent communication.
Product Coordinator - Beach Escapes (Full-time)
Flight Centre Travel Group
05.2017 - 07.2019
- Work with the product manager to deliver land product that will see growth and long-term relationships with Infinity Holidays and Flight Centre land partners and tourism bodies.
- Build and maintain excellent working relationships with our key retail chains and support them with tactical product for marketing & advertising.
- Work closely with our marketing team to share ideas that will keep our brand and product range fresh.
- Assist with the deployment of Infinity Holidays (Flight Centre) product brochure range.
- Support the education of wholesale consultants to ensure Infinity staff are trained in the effective sales of products.
- Source all tactical products for Flight Centre which meet the company's strategic objectives and meets the demands of our clients.
- Liaise with key airline contacts to secure competitive tactical fare levels to support our initiatives.
- Deliver product to market in line with the company's defined business process.
- Liaise with retail partners to ensure Flight Centre's products and packages are promoted and presented accurately.
- Communicate to the retail part of the business for all campaigns, highlighting the unique selling points and key elements of the campaign.
Destination & Procurement Coordinator (Full-time)
Helloworld Limited - Trading as Wholesale: Qantas Holidays, Viva Holidays, GO Holidays (NZ), The Cruise Team, Rail Tickets & ReadyRooms.com . Inbound: AOT Inbound / ATS Pacific
03.2010 - 05.2017
- Assist with checking annual contracts accurately completed and within the determined deadline.
- To action and process any amendments to existing contracts ensuring that the product teams are informed and processes are followed.
- Look at all opportunities to assist the contracting manager in achieving overall objectives and deadlines.
- Building and managing supplier relationships for both South Pacific and Hawaii.
- Communicating with various suppliers and tourism boards.
- Utilise any opportunities that may arise to build a working relationship with our key suppliers.
- Identify to contracting managers where there are any issues with any particular suppliers.
- Action account queries as they arise to ensure suppliers are responded to in a timely manner.
- New staff systems training and orientation.
Land Database Travel Consultant (Full-time)
Stella Travel Services
08.2007 - 03.2010
- Loading land special packages, both for campaign and non-campaign products.
- Maintaining strong relationships with agents and internal stakeholders.
- Problem solving and providing effective client solutions.
- Managing reservation service telephone enquiries and answer queries efficiently and professionally.
- Daily and weekly reporting is required to product department.
Marketing Liaison/Escort (Part-time)
The New Zealand School of Travel and Tourism
05.2006 - 08.2007
- Customer service and Public relations.
- Marketing Travel and Tourism Courses.
- Providing information and answering questions on Travel and Tourism Courses.
- Open Day - escorting potential students through the school.
- Student Representative.
- Attending student meetings and organising school functions.
Education
Certificate - Travel and Tourism Level's 3 and 4
The New Zealand School of Travel and Tourism
01.2007
NCEA - Level 1, Level 2, Level 3
Avondale College
01.2004
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Sales planning
- Sales strategy
- Decision-making
Timeline
Global Sales Executive
South Sea Cruises Pte Ltd
07.2019 - Current
Product Coordinator - Beach Escapes (Full-time)
Flight Centre Travel Group
05.2017 - 07.2019
Destination & Procurement Coordinator (Full-time)
Helloworld Limited - Trading as Wholesale: Qantas Holidays, Viva Holidays, GO Holidays (NZ), The Cruise Team, Rail Tickets & ReadyRooms.com . Inbound: AOT Inbound / ATS Pacific
03.2010 - 05.2017
Land Database Travel Consultant (Full-time)
Stella Travel Services
08.2007 - 03.2010
Marketing Liaison/Escort (Part-time)
The New Zealand School of Travel and Tourism
05.2006 - 08.2007
NCEA - Level 1, Level 2, Level 3
Avondale College
Certificate - Travel and Tourism Level's 3 and 4
The New Zealand School of Travel and Tourism