Ruzica Nikolic

• Provide daily medication assistance to residents in line with care plans and Registered Nurse instructions
• Complete and maintain accurate documentation for the Clinical Manager in accordance with facility procedures
• Work closely with Registered Nurses, care staff, and management to ensure safe and consistent care delivery
• Carry out infection control measures, including Nocol (hydrogen peroxide) fogging/spraying as required
• Assist with ordering and monitoring supplies, including medication support items and clinical equipment
• Deliver attentive, person-centred care with a strong focus on residents’ dignity, safety, and wellbeing

• Provided personal care to elderly residents, including bathing, grooming, mobility assistance, and daily living support, in line with individual care plans
• Worked closely with Certificate IV-qualified staff and Registered Nurses to maintain high standards of care and resident safety
• Communicated effectively with residents, families, and multidisciplinary teams to support holistic and person-centred care
• Assisted in maintaining a safe, respectful, and supportive environment for all residents

• Supported the General Director in day-to-day business operations, staff coordination, and workflow management
• Prepared and maintained reports, compliance documentation, and internal records, ensuring accuracy and timeliness
• Managed communication with stakeholders, suppliers, and service providers to support smooth operations
• Contributed to operational planning and efficient resource allocation as required

• Delivered comprehensive administrative support, including scheduling, data entry, and client coordination
• Maintained accurate digital and paper filing systems and managed internal and external correspondence
• Coordinated meetings, travel arrangements, and office inventory, ensuring smooth day-to-day operations

• Delivered high-end guest service aboard luxury river cruise vessels across Europe
• Managed guest inquiries, bookings, and onboard administrative tasks with professionalism and discretion
• Coordinated with international, multi-disciplinary teams to ensure smooth daily operations and exceptional guest experiences