Rwaindepi Charles Madongorere
Perth,Australia
Summary
Results-driven Contract Supervisor with 15+ years of experience managing complex equipment contracts, leading cross-functional teams, and driving revenue growth in OEM industries. Proven track record of improving contract performance, reducing costs, and enhancing customer satisfaction. Recently got Australian skills assessment :(ANZCO Code 233914 Skill level 1 Engineers Australia)
Professional with extensive experience overseeing contracts and ensuring compliance. Strong focus on team collaboration and achieving results. Skilled in contract negotiation, project management, and stakeholder communication. Reliable and adaptable, ready to meet changing needs and deliver impactful outcomes.
Capable Contract Manager with extensive background overseeing contracts for services such as [Type]. Handles routine paperwork, disputes and contract administration with organized approach.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Diligent [Desired Position] with strong background in managing contract operations and ensuring compliance. Successfully led teams to enhance project efficiency and streamline processes. Demonstrated ability in conflict resolution and contract negotiation.
Results-focused professional prepared for leadership in contract oversight, ensuring compliance and efficiency in operations. Proven ability to enhance team performance and refine processes. Reliable and adaptable, skilled in conflict resolution and contract negotiation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contract Supervisor
XYZ Heavy Equipment
03.2020 - Current
- Manage 25 equipment contracts for OEM clients, valued at $15M+
- Supervise cross-functional teams of 15 members
- Analyze contract performance, identify areas for improvement, and implement changes
- Collaborate with sales teams to drive revenue growth and expand contract portfolio
- Develop and implement maintenance schedules to reduce downtime and improve equipment availability
- Utilize CAT SIS 2.0 for equipment monitoring and maintenance planning
- Manage tasks and projects using Smartsheet View
- Conduct site visits to assess equipment condition and provide recommendations
- Train and mentor junior technicians and engineers
- Handle warranty claims process efficiently, ensuring timely resolution and customer satisfaction
- Provide excellent customer service, responding to queries and resolving issues promptly
Contract Manager
LOVOL Equipment
02.2015 - 03.2020
- Managed 20 equipment contracts for mining and construction clients
- Coordinated maintenance and repair services for 350 heavy equipment units
- Improved contract renewal rates by 25% through enhanced customer relationships
- Implemented process improvements reducing contract administration time by 30%
- Conducted training sessions for customers on equipment operation and maintenance
- Developed and maintained warranty claims process, reducing claim resolution time by 40%
- Collaborated with sales teams to identify new business opportunities
- Managed budget and forecasted revenue for contract portfolio
- Coordinated with the logistics team for equipment delivery and maintenance scheduling
Service Manager
ABC Equipment
01.2012 - 01.2015
- Coordinated maintenance and repair services for 250 heavy equipment units
- Developed and implemented maintenance schedules to reduce downtime by 20%
- Improved contract renewal rates by 15% through enhanced customer relationships
- Implemented process improvements reducing contract administration time by 25%
- Conducted training sessions for customers on equipment operation and maintenance
- Managed team of 5 technicians, conducting regular performance reviews and coaching
Contract Administrator
PQR Equipment
01.2008 - 01.2012
- Assisted in managing 15 equipment contracts for construction clients
- Coordinated maintenance and repair services for 150 heavy equipment units
- Developed and maintained contract documentation and records
- Assisted in conducting site visits to assess equipment condition
Education
Certificate in Project Management -
Perth Institute of Business
01.2012
Bachelor of Engineering Technology - Mechanical
XYZ University
01.2007
Diploma in Engineering - Mechanical
ABC Institute
01.2005
Skills
- Contract management software: SAP
- Contract management software: Oracle
- Contract management software: IFS
- Contract management software: Microsoft Dynamics
- OEM systems: Caterpillar DBS
- OEM systems: CAT SIS 20
- OEM systems: Komatsu CPS
- OEM systems: Volvo CE Systems
- Project management tools: Asana
- Project management tools: Trello
- Project management tools: MS Project
- Project management tools: Primavera P6
- Project management tools: Smartsheet
- Task management: Smartsheet View
- Heavy equipment operations and maintenance: hydraulic systems
- Heavy equipment operations and maintenance: electrical systems
- Heavy equipment operations and maintenance: engine overhaul
- Heavy equipment operations and maintenance: component rebuilds
- Data analysis and reporting: Excel
- Data analysis and reporting: Tableau
- Data analysis and reporting: Power BI
- Programming languages: Python
- Programming languages: C
- Programming languages: Java
- Operating Systems: Windows
- Operating Systems: Linux
- Operating Systems: iOS
- Contract pricing
- Sales collaboration
- Package development
- Terms and conditions writing
- Account management support
- Problem-solving abilities
- Multitasking
- Operational Efficiency
- Customer Relationship Management
- Conflict Resolution
- Strategic Planning
- Inventory Management
- Quality Assurance
- Project Management
- Sales Strategies
- Organizational Development
- Workflow Optimization
- Risk Management
- Performance Management
- Budget Management
- Performance Metrics
- Forecasting
- Marketing strategy
- Contract Negotiation
- Key Performance Indicators
- Vendor Management
- Regulatory Compliance
- Product Development
- Stakeholder Management
- Cost-reduction strategies
- Commission structures
- Business continuity planning
- Business ethics
- Experience in leadership
- Business Strategy Development
- Coordinate supplies
Websites
Certification
- Certified Contract Manager (CCM), National Contract Management Association
- Certified Supply Chain Professional (CSCP), Association for Supply Chain Management
- Certified Project Manager (CPM), Project Management Institute
Accomplishments
- Increased contract revenue by 30% within 12 months through strategic management
- Improved contract renewal rates by 25% through enhanced customer relationships
- Implemented process improvements reducing contract administration time by 30%
- Reduced equipment downtime by 25% through proactive maintenance scheduling
Affiliations
- National Contract Management Association (NCMA)
- Institute for Supply Management (ISM) Zimbabwe
- Project Management Institute (PMI)
- Australian Institute of Mechanical Engineers (AIME)
Hobbies and Interests
- Volunteer mechanical engineer for local community projects
- Participate in industry conferences and workshops
References
Available upon request.
Timeline
Contract Supervisor
XYZ Heavy Equipment
03.2020 - Current
Contract Manager
LOVOL Equipment
02.2015 - 03.2020
Service Manager
ABC Equipment
01.2012 - 01.2015
Contract Administrator
PQR Equipment
01.2008 - 01.2012
Bachelor of Engineering Technology - Mechanical
XYZ University
Diploma in Engineering - Mechanical
ABC Institute
Certificate in Project Management -
Perth Institute of Business
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