Ry Milne

Resolve Agent:

• Successfully suggested, created and implemented new processes to ensure customer issues, team morale and frontline are handled efficiently.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Investigated and successfully resolved over 600 customer complaints with successful resolutions.
• Proven a high level of customer satisfaction level and positive change in sentiment from the start to the end of a call.
• In depth account analyses ensuring that the customer and the business are treated with fairness and accuracy.

Retention and Cancellation:

• Implemented specific tracking techniques to understand reasons and incentives for churn rate.
• Created ease of use guides for retention training and communication techniques
• Maintaining consistent positions of top retention rates since in this role
• Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.

Account investigation:

• Applied advanced investigation skills to understand systematic errors and created advised procedures in making sure they are solved within a core level
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results

Small to medium Enterprise account management:

• Managed large scale multi-site tender requests comparing with competitors quotes
• Requesting service orders to obtain reads, analyse, repair and maintain gas and electricity metering
• Expanding business accounts with multisite integration and billing requests
• Assisting in change of ownership of sites requiring letters of authority

Achievements:

• Awarded Golden certificate for achieving outstanding sales revenue of over $1,000,000.00 per annum
• Contributed to mobile phone contract plans increasing by 500% since arrival
• Highest customer ‘compliments to complaints’ ratio in Latrobe Valley 2016-2021
• Highest customer request and return rates of Traralgon Computer Sale staff

Role includes:

• Floor/Staff management
• Product advice/knowledge
• Finance contracting
• Device and software maintenance

• Sales advice / Customer service
• Tinting paint, stain and oil
• Manual pallet jacking / unloading
• General merchandise upkeep / Replenishing stock
• Forklift spotter
• Security

• Worked at Safeway during full, Cashier
• Sales Advice / Trolley return

• Waste WaterTreatment Operations
• Test water samples for bio-activity
• dehydrate Samples to test for for standard sample mass
• test post filtration PH levels
• Monitor turbines and machine performance
• Gippsland Water
• Analyze water samples to ensure correct Alum and Chlorine levels
• Perform daily titrations for quality control
• Monitor centre activity
• Test for solid mass levels