Ryan Alderman
Yarrabilba,QLD
Summary
Resourceful professional in heavy equipment maintenance known for high productivity and efficiency in task completion. Possess specialized skills in diagnostics, preventive maintenance, and hydraulic systems repair. Excel in problem-solving, teamwork, and communication, ensuring successful collaboration and project delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Managing Director
Lift Fleet Service
05.2021 - 08.2024
- As Managing Director of Lift Fleet Service, I led a company specialising in the repair and maintenance of truck-mounted EWP (Elevated Work Platforms)
- I was responsible for all aspects of the business, including strategic planning, operations management, and client relations
- Despite successfully developing and implementing growth strategies and maintaining high service standards, the business faced significant challenges due to a shortage of skilled workers in the market
- This scarcity led to the difficult decision to close the business
- My tenure highlighted my ability to drive operational excellence and navigate complex industry challenges while maintaining a commitment to quality and customer satisfaction
Business Development Manager
AWD
01.2020 - 05.2021
- Responsible for launching and growing a new department focused on selling repair and maintenance services, as well as parts
- Through new client acquisition and managing key accounts, building lasting relationships and driving strategic opportunities across national locations
- My background includes balancing the pursuit of new business with nurturing existing accounts, all while enhancing customer satisfaction and boosting overall performance
Service Manager
Super Service Pty Ltd
06.2019 - 01.2020
- Operational Management of the Service Department including Workshop and Field Service and Parts operation
- Oversee the Service Department to direct and allocate workshop service jobs
- Plan service jobs in an efficient manner to maximise the labor utilisation of the workshop and Field service team
- Ensure that planning schedules are communicated effectively to the service team and implemented
Regional Sales and Business Development Manager
Super Service Pty Ltd
06.2018 - 06.2019
- Manage key customer accounts, build a portfolio of new customers, and promote return business to the company in QLD, NSW, and Victoria
Field Service Technician
Super Service Pty Ltd
11.2016 - 06.2018
- Service, repair and maintain all (EWP) elevated work platforms, cranes, and associated plant & equipment to the highest standards
- Conduct 10-year major inspections on both cranes and EWP
- Attending on-site breakdowns and servicing
- Conduct major repairs in the workshop, coordination of ordering spare parts, consulting with customers and contractor and meeting customer deadlines
- Providing customers with quotations for repairs and servicing
Field Service Technician
United Equipment
04.2016 - 11.2016
- Responsibilities include onsite inspections on rental and customer's equipment, technical repairs, and manufacturers service bulletins
- Working on behalf of Haulotte, conducting warranty repairs and breakdowns and reporting directly to the service coordinator
- Providing written quotations for customers who require further repairs on site or from the workshop
- Responsible for service Ute parts, inventory, and sales of spare parts to customers
- Providing high levels of customer service at all times
Field Service Technician
Hi-Reach Rentals
Gold Coast
11.2014 - 04.2016
- Company Overview: Gold Coast
- Maintain the readiness of the fifty plus fleet in the Gold Coast area
- Coordinating the on-site breakdowns and servicing, workshop repairs, ordering spare parts, consulting with the hire controllers and sales team to meet customer deadlines
- Providing customers with quotations for repairs to their own equipment
- Gold Coast
Field Service Technician
Ahern Australia
02.2014 - 11.2014
- Manufacturer's product support providing onsite inspections and repairs
- Conducting service inspections to a wide range of assorted products as a service provider
Field Service Technician
Access Service Australia
04.2012 - 02.2014
- Responsibilities include onsite inspections on customer's equipment, Technical repairs and manufacturers service bulletins
- Working on behalf of different EWP Manufactures, conducting warranty repairs and breakdowns and reporting directly to the service coordinator
- Providing written Quotations for customers who require further repairs on site or from the workshop
Sales Manager
Hi-Reach UK Ltd
, UK
11.2009 - 03.2012
- Company Overview: One of the largest EWP rental companies in the UK
- My role was to Manage key customer accounts, build a portfolio of new customers and promote return business to the company
- Support the hire controllers and transport department with site information for the write equipment for the customer
- In this role I was promoted to the Branch Manager position in my manager's absence
- One of the largest EWP rental companies in the UK
Service Manager
Hi-Reach UK Ltd
, UK
09.2007 - 10.2009
- After Promotion from field service technician, I took on the responsibility of running the service department for South Wales
- My role was to supervise the maintenance and readiness of the 250 plus hire fleet
- I managed a service team of 6 technicians coordinating the on-site breakdowns and servicing, workshop repairs, ordering spare parts, liaising with the hire controllers and sales team to meet customer deadlines
- Manage the budget of the maintenance department
- Providing customers with quotations for repairs to their own equipment and managing the inspection/servicing schedules
- Providing technical support to customers and field techs
- Supervised the overall maintenance and health and safety of the branch
Field Service Engineer
Hi-Reach UK Ltd
, UK
03.2007 - 09.2007
- My role was to Conduct onsite inspections, technical repairs and servicing
- Communicating with the hire controller, line manager and sales team
- Conduct workshop repairs as required provides technical support to customers
Apprentice Service Engineer
Nationwide Platforms UK
, UK
09.2002 - 03.2007
Education
Certificate 3 -
Mobile plant Technology
03.2007
Some College (No Degree) - Cert 3 Plant Maintenance & Repairs
National Construction Collage
EnglandSome College (No Degree) - Cert 3 Auto Electrical Technology
Skills Tech
Brisbane, QLDSkills
- Technical analysis
- Manage safety
- Collaboration and teamwork
- Machinery inspection
- Time management
- Problem identification
- Troubleshooting and diagnosis
References
- Mike Ashton, International Safety and Technical Adviser for IPAF, 0452210076
- Nicolas Chiew, Training and Technical EWPA, 0410468468
Affiliations
- ex-service member
- Adventure traveler
Certification
- High-risk work license: WP, FL
- HR License
- Yellow card
- White card
- Working at heights
- Confined space
- First aid
References
References available upon request.
Timeline
Managing Director
Lift Fleet Service
05.2021 - 08.2024
Business Development Manager
AWD
01.2020 - 05.2021
Service Manager
Super Service Pty Ltd
06.2019 - 01.2020
Regional Sales and Business Development Manager
Super Service Pty Ltd
06.2018 - 06.2019
Field Service Technician
Super Service Pty Ltd
11.2016 - 06.2018
Field Service Technician
United Equipment
04.2016 - 11.2016
Field Service Technician
Hi-Reach Rentals
11.2014 - 04.2016
Field Service Technician
Ahern Australia
02.2014 - 11.2014
Field Service Technician
Access Service Australia
04.2012 - 02.2014
Sales Manager
Hi-Reach UK Ltd
11.2009 - 03.2012
Service Manager
Hi-Reach UK Ltd
09.2007 - 10.2009
Field Service Engineer
Hi-Reach UK Ltd
03.2007 - 09.2007
Apprentice Service Engineer
Nationwide Platforms UK
09.2002 - 03.2007
- High-risk work license: WP, FL
- HR License
- Yellow card
- White card
- Working at heights
- Confined space
- First aid
Certificate 3 -
Mobile plant Technology
Some College (No Degree) - Cert 3 Plant Maintenance & Repairs
National Construction Collage
Some College (No Degree) - Cert 3 Auto Electrical Technology
Skills Tech
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