Ryan Bajamundi
Mascot,New South Wales
Summary
Automotive Mechanic with 9 years in the field, eager to transition into a leadership role. Strong technical background and passion for innovation. Proven problem-solver with a drive for operational excellence and customer satisfaction. Ready to lead and make a meaningful impact in BYD's dynamic team
Overview
13
13
years of professional experience
Work History
EV Technician
BYD Service Centre (Eagers Automotive)
Mascot , NSW
2023.11 - Current
- Immersed myself in BYD's company culture, values, and mission to align with the organizational ethos.
- Leveraged resources such as technical manuals, online databases, and instructional videos to deepen my understanding of BYD's electric vehicle systems and maintenance requirements.
- Collaborated with BYD's engineering team to troubleshoot and diagnose software-related issues in electric vehicles, utilizing a combination of technical expertise and effective communication skills.
- Lead a team of apprentices, providing guidance and support in performing pre-delivery procedures to ensure vehicles meet quality standards and customer expectations.
- Provide mentorship and career development guidance to apprentices, fostering a positive learning environment and supporting their growth within the automotive industry.
- Liaise with other departments, such as sales and pre-delivery, to facilitate the resolution of customer concerns that may involve multiple areas of the dealership or workshop.
- Coordinate with the service manager to prioritize and address customer complaints promptly, ensuring timely responses and resolution of issues to maintain customer satisfaction.
Automotive Mechanic/Front Desk Representative
Alexandria Automotive Services
Alexandria , NSW
2021.06 - 2023.11
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Executed preventive and corrective maintenance on passenger and commerical vehicles.
- Delivered administrative support to team members by organizing documents and troubleshooting network issues.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Conducted performance appraisals for new team members and provided feedback on areas of improvement.
- Evaluated customer complaints and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Technician/Workshop Controller
Sutton's Subaru
Woolloomooloo , NSW
2020.02 - 2021.06
- Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Used computer maintenance programs (ERA and WorkshopMate) to produce repair orders and charge out parts.
- Assisted with resolving customer complaints related to repairs carried out in the workshop.
- Mentored and coached team to motivate, educate and enhance performance.
- Delivered positive reinforcement and constructive feedback for employee work efforts.
Automotive Technician
City Ford
Alexandria , NSW
2019.04 - 2020.01
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Tested electronic components and computer controls with specialized devices.
- Adjusted, repaired or replaced defective automotive parts.
Apprentice Automotive Mechanic
Sydney City Mitsubishi/City Ford
Zetland , NSW
2015.04 - 2019.04
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Pursued frequent opportunities to further enhance maintenance and repair skills.
- Maintained certifications and completed training on systems and components.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Front/Back Area Crew Trainer
McDonald's
Mascot , NSW
2010.12 - 2014.12
- Maintained strong knowledge of the Kitchen and Front Area by participating in workshops, conferences and online classes.
- Delivered group and individual needs-based training to personnel.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Assisted in hiring crew members to expedite on-boarding process.
Game Tester (Work Experience)
Morf Dynamics Ltd
Waterloo , NSW
2013.05 - 2013.05
- Monitored and facilitated bug resolutions to optimize software.
- Tested games to identify areas of improvement for quality, sound, graphics and overall functionality.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Troubleshot bugs to find root cause and improve data collection methods.
IT Technician (Work Experience)
CUP Computers
Kingsford , NSW
2012.05 - 2012.05
- Oversaw daily performance of computer systems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Certificate I in Maritime Operations (General Purpose Hand Near Coastal) - Maritime
TAFE
Ultimo, NSW07.2020
Certificate III in Light Vehicle Mechanical Technology - Light Vehicle Mechanical Technology
All Automotive Training Services Pty Ltd
Alexandria, NSW04.2019
High School Diploma -
J.J Cahill Memorial High School
Mascot11.2014
Skills
- Leadership
- Customer Service
- Technical Expertise in Petrol/Diesel and Electric Vehicles (BYD)
- Communication
- Problem-Solving
- Team Management
- Customer Relationship Management
- Organization and Planning
- Continuous Improvement
- Adaptability
References
References available upon request.
Timeline
EV Technician
BYD Service Centre (Eagers Automotive)
2023.11 - Current
Automotive Mechanic/Front Desk Representative
Alexandria Automotive Services
2021.06 - 2023.11
Senior Technician/Workshop Controller
Sutton's Subaru
2020.02 - 2021.06
Automotive Technician
City Ford
2019.04 - 2020.01
Apprentice Automotive Mechanic
Sydney City Mitsubishi/City Ford
2015.04 - 2019.04
Game Tester (Work Experience)
Morf Dynamics Ltd
2013.05 - 2013.05
IT Technician (Work Experience)
CUP Computers
2012.05 - 2012.05
Front/Back Area Crew Trainer
McDonald's
2010.12 - 2014.12
Certificate I in Maritime Operations (General Purpose Hand Near Coastal) - Maritime
TAFE
Certificate III in Light Vehicle Mechanical Technology - Light Vehicle Mechanical Technology
All Automotive Training Services Pty Ltd
High School Diploma -
J.J Cahill Memorial High School
Similar Profiles
Suyog GautamSuyog Gautam
Sales at Eagers AutomotiveSales at Eagers Automotive
Joshua MallinsonJoshua Mallinson
Storeman at Eagers AutomotiveStoreman at Eagers Automotive
Anuwansh KumarAnuwansh Kumar
Warehouse Storeperson at Eagers AutomotiveWarehouse Storeperson at Eagers Automotive