Ryan Bajamundi
Mascot,New South Wales
Summary
Automotive Mechanic with 9 years in the field, eager to transition into a leadership role. Strong technical background and passion for innovation. Proven problem-solver with a drive for operational excellence and customer satisfaction. Ready to lead and make a meaningful impact in BYD's dynamic team
Overview
13
13
years of professional experience
Work History
EV Technician
BYD Service Centre (Eagers Automotive)
Mascot, NSW
11.2023 - Current
- Immersed myself in BYD's company culture, values, and mission to align with the organizational ethos.
- Leveraged resources such as technical manuals, online databases, and instructional videos to deepen my understanding of BYD's electric vehicle systems and maintenance requirements.
- Collaborated with BYD's engineering team to troubleshoot and diagnose software-related issues in electric vehicles, utilizing a combination of technical expertise and effective communication skills.
- Lead a team of apprentices, providing guidance and support in performing pre-delivery procedures to ensure vehicles meet quality standards and customer expectations.
- Provide mentorship and career development guidance to apprentices, fostering a positive learning environment and supporting their growth within the automotive industry.
- Liaise with other departments, such as sales and pre-delivery, to facilitate the resolution of customer concerns that may involve multiple areas of the dealership or workshop.
- Coordinate with the service manager to prioritize and address customer complaints promptly, ensuring timely responses and resolution of issues to maintain customer satisfaction.
Automotive Mechanic/Front Desk Representative
Alexandria Automotive Services
Alexandria , NSW
06.2021 - 11.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Executed preventive and corrective maintenance on passenger and commerical vehicles.
- Delivered administrative support to team members by organizing documents and troubleshooting network issues.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Conducted performance appraisals for new team members and provided feedback on areas of improvement.
- Evaluated customer complaints and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Technician/Workshop Controller
Sutton's Subaru
Woolloomooloo, NSW
02.2020 - 06.2021
- Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Used computer maintenance programs (ERA and WorkshopMate) to produce repair orders and charge out parts.
- Assisted with resolving customer complaints related to repairs carried out in the workshop.
- Mentored and coached team to motivate, educate and enhance performance.
- Delivered positive reinforcement and constructive feedback for employee work efforts.
Automotive Technician
City Ford
Alexandria, NSW
04.2019 - 01.2020
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Tested electronic components and computer controls with specialized devices.
- Adjusted, repaired or replaced defective automotive parts.
Apprentice Automotive Mechanic
Sydney City Mitsubishi/City Ford
Zetland, NSW
04.2015 - 04.2019
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Pursued frequent opportunities to further enhance maintenance and repair skills.
- Maintained certifications and completed training on systems and components.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Front/Back Area Crew Trainer
McDonald's
Mascot, NSW
12.2010 - 12.2014
- Maintained strong knowledge of the Kitchen and Front Area by participating in workshops, conferences and online classes.
- Delivered group and individual needs-based training to personnel.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Assisted in hiring crew members to expedite on-boarding process.
Game Tester (Work Experience)
Morf Dynamics Ltd
Waterloo, NSW
05.2013 - 05.2013
- Monitored and facilitated bug resolutions to optimize software.
- Tested games to identify areas of improvement for quality, sound, graphics and overall functionality.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Troubleshot bugs to find root cause and improve data collection methods.
IT Technician (Work Experience)
CUP Computers
Kingsford, NSW
05.2012 - 05.2012
- Oversaw daily performance of computer systems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Certificate I in Maritime Operations (General Purpose Hand Near Coastal) - Maritime
TAFE
Ultimo, NSW07.2020
Certificate III in Light Vehicle Mechanical Technology - Light Vehicle Mechanical Technology
All Automotive Training Services Pty Ltd
Alexandria, NSW04.2019
High School Diploma -
J.J Cahill Memorial High School
Mascot11.2014
Skills
- Leadership
- Customer Service
- Technical Expertise in Petrol/Diesel and Electric Vehicles (BYD)
- Communication
- Problem-Solving
- Team Management
- Customer Relationship Management
- Organization and Planning
- Continuous Improvement
- Adaptability
References
References available upon request.
Timeline
EV Technician
BYD Service Centre (Eagers Automotive)
11.2023 - Current
Automotive Mechanic/Front Desk Representative
Alexandria Automotive Services
06.2021 - 11.2023
Senior Technician/Workshop Controller
Sutton's Subaru
02.2020 - 06.2021
Automotive Technician
City Ford
04.2019 - 01.2020
Apprentice Automotive Mechanic
Sydney City Mitsubishi/City Ford
04.2015 - 04.2019
Game Tester (Work Experience)
Morf Dynamics Ltd
05.2013 - 05.2013
IT Technician (Work Experience)
CUP Computers
05.2012 - 05.2012
Front/Back Area Crew Trainer
McDonald's
12.2010 - 12.2014
Certificate I in Maritime Operations (General Purpose Hand Near Coastal) - Maritime
TAFE
Certificate III in Light Vehicle Mechanical Technology - Light Vehicle Mechanical Technology
All Automotive Training Services Pty Ltd
High School Diploma -
J.J Cahill Memorial High School
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