Ryan Boncompagni
Shell Cove
Summary
Ryan is a driven individual with a diverse range of skills in a number of disciplines. He has comprehensive experience in the engineering and defence sectors and has several achievements in the aviation field. Ryan’s experience in engineering studies have developed his natural aptitude for the sciences, courses include an understanding of advanced physics, mathematics, forces analysis and component design, fluid dynamics and basic chemistry. His experience in the Australian Army included graduation from The Royal Military College developing skills in leadership, resource management, military history and an appreciation of geopolitical issues confronting Australia today. Ryan’s diverse range of experience has seen him develop a wealth of information technology skills. Ryan is computer literate with a comprehensive range IT products especially the full suite of Microsoft Office products and including Computer Aided Design (CAD) drafting and designing, 3D parts modelling and analysis and Computer programming including C and C++. He also has experience in managing and problem-solving IT network systems including identity management and networking issues. Ryan’s aviation aspirations make him a motivated and reliable employee.
Overview
2026
2026
years of professional experience
Work History
Team Leader
ANSTO Cyber Security Uplift Project
03.2021 - Current
- Company Overview: Project purpose to Upgrade The Cyber Security Posture of The Australian Nuclear Science & Technology Organisation
- Demanding Role overseeing a team of 8 Project Engineers, Answerable to Project Manager and Cyber Security Manager
- Worked to ensure ANSTO’s computers comply with the Australian Cyber Security Centre (ACSC) 'Essential 8' Cyber security model
- Interviewing and hiring of staff
- Software Packaging
- Extensive use of a range of tools and software including ALemba Service Manager, SNOW, Microsoft Office Suite, especially Excel
- Completed site wide audit of over 1200 endpoints to define the scope of the project
- Employed tools including SCCM, Active Directory, Infoblox IPAM, ASM CMDB, SNOW to build, administer new endpoints and decommission remediated and obsolete hardware
- Communicated with numerous stakeholders including project staff, managers and users to develop, schedule and deploy solutions to a range of cyber-Security issues
- Used SCCM to deliver updates to have endpoints comply with Essential 8 model.
- Used a range of tools such as ASM, SNOW, SCCM, Infoblox
- Provided hypercare and trouble-shooting after rolling out updates.
- Project purpose to Upgrade The Cyber Security Posture of The Australian Nuclear Science & Technology Organisation
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
Smoke Alarm Technician
FIRST STATE SMOKER ALARMS
03.2019 - 01.2021
- Role involved inspecting, servicing and replacing domestic smoke detection and warning systems
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Reduced false alarms by conducting thorough inspection and maintenance procedures.
- Assisted in reducing overall operating costs by identifying inefficiencies within installation processes.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
- Checked system adherence to [Type] code requirements after performing repairs and maintenance on client systems and equipment.
Customer Service
WESTS LEAGUES CLUB
- Customer Service Based Role.
- Duties included bartending, poker machine service and courtesy bus driver.
Senior Service Desk Analyst
ASG National Commercial Service Desk
02.2015 - 01.2018
- Advanced Role providing support to over 20 different accounts with numerous differing clientele.
- 24-hour 7 day, shift role requiring high-levels of self-supervision.
- Role requires expertise over a wide-ranging variety of software, hardware and information technology solutions, requiring the analyst to maintain proficiency across different Information environments concurrently.
- Role requires interpreting and maintaining content over a comprehensive knowledgebase. Maintaining the knowledgebase requires concise technical writing skills.
- The role calls for Major Incident Management of critical failures including supporting the Australian Maritime Safety Authority’s (AMSA) Rescue Co-Ordination Centre with life-threatening consequences major incidents.
- Monitoring of numerous servers and networks assets and liaising with afterhours support staff.
- Extensive experience supporting a number of ITIL compliant environments.
Service Desk Analyst
National Archives of Australia
01.2013 - 12.2014
- First level and Desktop support provided.
- Working closely with the server support team to support assets such as; Desktops, laptops, multi-function devices, iPads, voice assets, AD servers, printer servers, PABx servers.
- Supported applications include; Full Microsoft Office suite, MS Outlook 2010 including Outlook Server and a range of software programs provided through SCCM.
- Role includes intensive use of Active Directory to support client accounts and Computers.
- Role involves working in a small team environment where communication, co-ordination and large amounts of self-supervision are required.
- Worked extensively with the service desk’s procedures documentation including revising and editing procedures where processes have evolved past the documentation.
2nd Level Support
Department of Parliamentary Services
01.2010 - 12.2011
- Second level software and hardware support.
- The role involved supporting Parliament House Vista and XP SOEs simultaneously.
- Extensive use of regedit, active directory, remote desktop and remote assist to provide solutions for clientele.
- The support role included onsite support at parliament house and remote support to a multitude of nationwide electorate offices for each Member of Parliament.
- Support was provided for a range of high profile and demanding clientele such as the Prime Minister’s Office, Government Ministers, Members of Parliament and Senators.
- Extensive experience with supporting and trouble-shooting Parliament House’s complicated network setup.
Service Desk
AusAIDs
01.2009 - 01.2010
- Company Overview: Australian Agency for International Development
- Comprehensive service desk role encompassing first and second line desktop and phone support.
- The role was in a for a relatively small government agency.
- Small agency requirements meant 1st and second level support was handled by the service desk.
- Extensive experience using active directory, remote assist.
- Worked closely with 3rd level support on complicated software and SOE issues.
- Supported AusAIDs extensive hardware support requirements, especially laptop support including Pointsec encryption and local profile syncing issues.
- Supported video-conferencing equipment to our embassies in locations such as Fiji, Indonesia and Nauru.
- Australian Agency for International Development
IT Support
Australian Defence Force
01.2007 - 12.2008
- Customer service based role requiring comprehensive call centre phone and e-mail communication skills.
- Network Administration of Defence’s classified computer network.
- Secret Security Clearance held.
- Proficient in a range of software applications, web-based tools and network procedures.
- Employed problem solving skills to provide fast solutions to Defence employee’s IT problems.
Service Desk Analyst
Serco Immigration Services
01.2011 - 12.2012
- Company Overview: Department Of Immigration and Australian Citizenship
- 3 month contract to provide onsite support for Serco’s small Canberra office.
- The role involved a high degree of self supervision.
- Comprehensive support role to rectify several issues built up over time from lacking onsite support.
- Provided onsite IT support to commission a new detention centre in Pontville Tasmania.
- Travelled to Villawood Detention Centre several times to provide onsite support.
- Department Of Immigration and Australian Citizenship
Service Desk Role
Attorney General’s Department
01.2010 - 12.2010
- Short term contract to help clear the help desk backlog.
- Supported a Vista SOE.
- I was required to come up to speed in a very short period.
- Support role involved experience with programs such as Office 2007, Trim, Safeguard Easy, Blackberry Suite and Citrix Portal.
Service Desk Analyst
Attorney General’s Department
06.2014 - 12.2014
- First Level and Onsite support provided.
- Travelled to Emergency Management Australia’s Melbourne based campus to support emergency management conference.
- Provided comprehensive first level support through Active Directory, Exchange Management Console 2010, Equitrac and Citrix Applications.
- Came up to speed quickly and with minimal supervision to provide support on an understaffed service-desk.
- Rigid ITIL framework environment.
Education
Graduate - Leadership, Resource Management, Military History, Geopolitical Issues
Royal Military College
Skills
- Advanced maths
- Physics
- Chemistry
- Microsoft Office
- MS Excel
- AutoCAD
- 3D solid modelling
- C
- IT trouble-shooting
- Networking
- Internet email
- Printer issues
- Leadership
- Regedit
- Onsite support
- Remote support
- Project management
- Mechanical aptitude
Timeline
Team Leader
ANSTO Cyber Security Uplift Project
03.2021 - Current
Smoke Alarm Technician
FIRST STATE SMOKER ALARMS
03.2019 - 01.2021
Senior Service Desk Analyst
ASG National Commercial Service Desk
02.2015 - 01.2018
Service Desk Analyst
Attorney General’s Department
06.2014 - 12.2014
Service Desk Analyst
National Archives of Australia
01.2013 - 12.2014
Service Desk Analyst
Serco Immigration Services
01.2011 - 12.2012
2nd Level Support
Department of Parliamentary Services
01.2010 - 12.2011
Service Desk Role
Attorney General’s Department
01.2010 - 12.2010
Service Desk
AusAIDs
01.2009 - 01.2010
IT Support
Australian Defence Force
01.2007 - 12.2008
Customer Service
WESTS LEAGUES CLUB
Graduate - Leadership, Resource Management, Military History, Geopolitical Issues
Royal Military College
Similar Profiles
Siddi Satya SwaroopSiddi Satya Swaroop
Cyber Security Analyst at TATA Consultancy Services, EGG Cyber Security Primary, Project: Woolworth'sCyber Security Analyst at TATA Consultancy Services, EGG Cyber Security Primary, Project: Woolworth's
PRIYASHA SINGHPRIYASHA SINGH
Cybersecurity Student at Cyber Security And Cyber DefenceCybersecurity Student at Cyber Security And Cyber Defence
Michelle BruntonMichelle Brunton
Student Project Manager Assistant at Maine Cyber Range (MCR) ProjectStudent Project Manager Assistant at Maine Cyber Range (MCR) Project
Kealy O’SheaKealy O’Shea
Supervisor at FlipoutSupervisor at Flipout
Aidan ChaseAidan Chase
Trades Helper at Work ExperienceTrades Helper at Work Experience