Ryan Boustead
Dandenong,VIC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Store Services Manager
Woolworth's Limited
08.2018 - Current
- Managed relationships between Primary Connect and state operations teams in all divisions; Supermarkets, Metro and Endeavour Group
- Hold overall accountability for transport claims management, investigation and resolution in line with set policies, procedures and guidelines
- Developed and optimised effective systems and processes for receipt, analysis, allocation and investigation of transport complaints
- Managed store specifics and gather reporting insights to deliver business improvement in collaboration with local operations as well as partnering with Operations Excellence / Transport Optimisation teams and store operations
- Managed strategic and complex queries and communications; facilitate collaboration sessions where applicable to drive best outcomes for customers and Primary Connect
- Key stakeholder/facilitator in contingency and event planning meetings locally
- Managed sign off process for roster changes, rush orders, IBTs and complex claims
- Instrumental in change management programs/projects that impacted customers
- Developed overall structure and procedures to enhance workflow of Freight Office tasks, driving continuous process improvements and efficiencies within scope
- Managed reconciliations of 3PL allocated accounts, management and investigation of outstanding items, reporting on issues and general ad hoc accounts duties where required
- Worked across multiple WMS, TMS and SAP systems
Network Roster Manager
Woolworth's Limited
09.2011 - 08.2018
- Manage Network Roster function for over 600 locations across 3 business streams whilst balancing store needs with transport and DC constraints
- Documented and managed all store specific requirements that impacted rostering functions including back of house constraints / curfews / dock restrictions
- Built trust and confidence with stakeholder groups by ensuring consistent approach and adherence to reviews and guidelines
- Self-motivated, with strong sense of personal responsibility.
Skilled at working independently and collaboratively in team environments\ - Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed. - Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement. - Used critical thinking to break down problems, evaluate solutions and make decisions.
Logistics Project Coordinator
Woolworth's Limited
07.2008 - 08.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
IT Project Coordinator
Woolworth's Limited
02.2007 - 07.2008
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Managed Program Governance packs and agendas
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Education
Diploma Systems Technology - Information Technology
Computer Power
Sydney09.2005
Skills
- Analytical Approach
- Delivery Issues Resolution
- Reverse Logistics
- Stakeholder Relationships
- Supply Chain Improvement
- Managing Schedules
- Efficient Routing
- Transportation and Logistics Coordination
- Complex Problem-Solving
- Logistics Network Analysis
Timeline
Store Services Manager
Woolworth's Limited
08.2018 - Current
Network Roster Manager
Woolworth's Limited
09.2011 - 08.2018
Logistics Project Coordinator
Woolworth's Limited
07.2008 - 08.2011
IT Project Coordinator
Woolworth's Limited
02.2007 - 07.2008
Diploma Systems Technology - Information Technology
Computer Power
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