Ryan Brown
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organisational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
Sitex Rentals
05.2021 - Current
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Implemented new customer service policies to maximize satisfaction and loyalty.
Marketing Manager
Sitex Rentals
02.2013 - Current
- Managed timelines and budgets for campaign execution, ensuring alignment with strategic objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Optimized website content for improved search engine rankings and increased web traffic.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Enhanced online presence, optimizing website content for SEO and improving user experience.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
Workshop Manager
Sitex Rentals
04.2015 - 04.2021
- Led cross-functional teams by coordinating daily workshop activities to enhance production flow.
- Cultivated strong vendor relationships to support operational needs.
- Streamlined inventory management with regular audits and supplier communication to reduce downtime.
- Analyzed workshop performance metrics to identify areas for improvement.
- Implemented quality control measures, consistently meeting product standards.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Provided leadership, guidance and support to staff members.
Wet Hire Sales Manager
SITEX RENTALS
11.2014 - 02.2018
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Coordinated recruitment efforts to attract top talent.
- Assisted in reducing project costs by effectively managing resources and minimizing waste during labor-intensive activities.
- Developed tailored solutions, enhancing client engagement and retention.
Attachment Sales Specialist
SITEX RENTALS
01.2014 - 10.2014
- Hands on product demonstrations on site
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
Rental & Asset Sales
SITEX RENTALS
02.2013 - 12.2013
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained updated knowledge of inventory, ensuring accurate recommendations to customers based on their needs.
- Conducted routine maintenance checks on rental inventory to guarantee reliability and safety for customers.
- Increased rental sales by actively promoting and recommending suitable products to customers.
- Contributed to a positive work environment through effective communication with colleagues, supporting teamwork and collaboration.
- Managed reservation bookings, ensuring timely availability of rented items for customer pickup.
- Streamlined rental processes, effectively reducing wait times for customers during peak hours.
- Resolved customer issues promptly, fostering trust and loyalty within the client base.
- Utilized upselling techniques to maximize revenue from each rental transaction while meeting customer requirements.
Marketing Executive
Ox GROUP INTERNATIONAL
09.2012 - 02.2013
- Conducted in-depth market research by utilizing qualitative and quantitative methods to inform strategies.
- Developed comprehensive marketing strategies by analyzing market trends and consumer behaviour.
- Launched integrated marketing campaigns by coordinating multiple channels to maximise reach.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Launched marketing activities for new product lines and market penetration.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Collaborated with developers, advertisers and production managers to market products and services.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Managed and oversaw design of marketing material and promotional literature for organization.
Executive Assistant
OX GROUP INTERNATIONAL
05.2012 - 07.2012
- Coordinated schedules by managing calendars for Managing Director
- Oversaw project timelines by tracking deliverables and deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Warehouse Worker
OX GROUP INTERNATIONAL
12.2011 - 04.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
High School Diploma -
OneSchool
Oatlands, NSW11-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Operations oversight
- Policies and procedures implementation
- Continuous improvements
Timeline
Operations Manager
Sitex Rentals
05.2021 - Current
Workshop Manager
Sitex Rentals
04.2015 - 04.2021
Wet Hire Sales Manager
SITEX RENTALS
11.2014 - 02.2018
Attachment Sales Specialist
SITEX RENTALS
01.2014 - 10.2014
Marketing Manager
Sitex Rentals
02.2013 - Current
Rental & Asset Sales
SITEX RENTALS
02.2013 - 12.2013
Marketing Executive
Ox GROUP INTERNATIONAL
09.2012 - 02.2013
Executive Assistant
OX GROUP INTERNATIONAL
05.2012 - 07.2012
Warehouse Worker
OX GROUP INTERNATIONAL
12.2011 - 04.2012
High School Diploma -
OneSchool
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