Ryan Bunn
Maryborough,QLD
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kitchenhand
Cheryl-Lyn's Cafe
01.2010 - 01.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
Food and Beverage Attendant
Maryborough Services Club
06.2017 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Duty Manager Supervisor
Maryborough Services Club
07.2017 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Maryborough State High School
Maryborough, QLD12.2012
Skills
- Shift Coverage
- Consulting Supervisors
- Organizational Structuring
- Priority Management
- Negotiation
- Processes and Procedures
- Business Administration
- Maintaining Clean Work Areas
- Inventory Oversight
- Waste Reduction
- Complex Problem-Solving
- Employee Performance Management
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Responsible Service of Alcohol License - 2017-Current
- Responsible Service of Gaming License - 2017- Current
- Managing of a Licenced Venue Training - 2021- Current
Competitive Video Games
On days where i do not work, occasionally i will organise with a group of 15-20 other players to conduct content in a video game which tests our communications skills, and problem solving. Usually I am the one conducting leadership of this group.
Timeline
Duty Manager Supervisor
Maryborough Services Club
07.2017 - Current
Food and Beverage Attendant
Maryborough Services Club
06.2017 - Current
Kitchenhand
Cheryl-Lyn's Cafe
01.2010 - 01.2017
High School Diploma -
Maryborough State High School
- Responsible Service of Alcohol License - 2017-Current
- Responsible Service of Gaming License - 2017- Current
- Managing of a Licenced Venue Training - 2021- Current
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