Ryan Chin
Sydney,New South Wales
Summary
Hardworking technician bringing 5+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Field Technician Supervisor
Syndeticom
01.2023 - Current
- Championed continuous improvement initiatives within the team, fostering a culture of innovation and collaboration in pursuit of excellence
- Consistently exceeded performance metrics by prioritizing tasks effectively and adapting quickly to changing conditions in the field environment.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Launched quality assurance practices for each phase of development
- Managed project timelines effectively, ensuring completion within budget constraints and meeting client expectations.
- Enhanced team productivity by streamlining work processes and implementing efficient scheduling techniques.
Technician
Syndeticom
04.2022 - 01.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Mentored junior technicians in maintenance, repair, and reporting duties.
Apprentice
Syndeticom
04.2020 - 04.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Duty Manager Supervisor
Kmart
04.2019 - 08.2021
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Floor Staff Member
Kmart
09.2013 - 03.2019
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Processed payments and provided receipts to establish proof of transaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Recommended complementary purchases to customers, increasing revenue.
After-School Tutor
C3 Education
01.2016 - 12.2018
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Monitored student progress regularly through ongoing assessments and evaluations, adjusting instructional approaches as needed.
- Supported the development of organizational skills, time management techniques, and study habits among students.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Established strong rapport with parents and guardians, maintaining open lines of communication regarding student progress.
Education
Bachelor of Arts - Primary Teaching
Australian Catholic University
Sydney, NSWNo Degree - Certificate of Telecommunications
Commtech
Sydney Olympic Park, NSW04.2021
High School Diploma -
Carlingford High School
Carlingford, NSW12.2015
Skills
- Field Operations
- Professional Communication
- Safety Management
- Materials Management
- Hardware Repair
- Equipment Installation
- System Configuration
- Technical Support
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
- Training and Development
- Team Development
- Good Judgment
- Task Delegation
- Strategic Planning
- Documentation And Reporting
- Employee Coaching and Mentoring
- Staff Training
- Employee Development
- Staff Development
- Electrical Systems
- System diagnostics
- Workplace Safety
Timeline
Field Technician Supervisor
Syndeticom
01.2023 - Current
Technician
Syndeticom
04.2022 - 01.2023
Apprentice
Syndeticom
04.2020 - 04.2022
Duty Manager Supervisor
Kmart
04.2019 - 08.2021
After-School Tutor
C3 Education
01.2016 - 12.2018
Floor Staff Member
Kmart
09.2013 - 03.2019
Bachelor of Arts - Primary Teaching
Australian Catholic University
No Degree - Certificate of Telecommunications
Commtech
High School Diploma -
Carlingford High School
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