Ryan Coleman

• Set up and run multiple stores (within 50km radius of home store in WA) when that store's employees have been unable to attend work.
• Responsible for repairing customer's footwear, watches, car/garage remotes, and cutting keys
• Responsible for opening and closing procedures of store
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawer and maintained adequate cash supply.
• Provided excellent customer care by responding to requests and assisting with product selection.
• Enhanced customer satisfaction by efficiently processing repair requests and scheduling timely service appointments.
• Resolved customer complaints professionally while maintaining a positive attitude, ultimately retaining their business.
• Coordinated shipping logistics for repaired items that required offsite services or delivery back to the customer upon completion.
• Consistently met deadlines for repairs by coordinating with technicians and prioritizing workload effectively.
• Operation of machines to engrave customer's sentimental items.

• Conducted regular safety checks of warehouse including trips/spills and temperature of produce and meats
• Conducted checks on steel shelving
• Conducted parameter checks on warehouse after warehouse closes
• Trained new staff of procedures in department
• Assisted on check-outs
• Checked membership cards upon entry to warehouse
• Checked member receipts upon leaving warehouse
• Assisted on cart collections when necessary

Through my 8 years of service at Repco I built myself up from entry level service assistant to store manager. I traveled around to multiple stores furthering my career with each step and took on the following duties at management level:

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed daily paperwork and computer entry of sales data as established by management.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Exhibited excellent people skills during interaction with employees and customers.