Ryan Cowlishaw
Valentine,NSW
Summary
Dynamic professional with a proven track record in promotional planning and community building, notably at Coca Cola Amatil. Excelled in developing sales partnerships and enhancing program branding, leveraging strong marketing materials expertise. Demonstrated exceptional relationship-building and analytical skills, driving significant engagement and operational efficiency. Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Overview
10
10
years of professional experience
Work History
Merchandiser
Brand Influence Group
Newcastle, Australia
01.2023 - Current
- Working in the retail sector with companies such as Woolworths, Coles, Big W, Kmart, across the NSW, in the Newcastle Region
- Working in an allocated territory maintaining relationships with key retailers and supermarkets on an ongoing casual basis
- Ensuring accurate execution of tasks
- Drive strong relationships with store personnel
- Negotiating new products and lines to be set up in store
- Building and maintaining quality display builds
- Accurate data capture for auditing purposes for key brands, ensuring key information is recorded into data base
- Submit tasks and take quality photos daily via smart phone/ipad system
- Strong communication skills in executing daily tasks and messages from brands to store personnel
- Represent a positive and professional image on behalf of multiple brands
- E.g
- Redbull, Rexona, Dove, Tresemee, Kraft, Unilever and others
Participation Officer
Football Australia
01.2023 - Current
- Facilitate soccer coaching clinics and sessions for children between ages 6-16 amongst community grassroots and school sector
- Organised timed programs tailored for students learning the fundamentals of soccer
- Building a positive and fun environment helping and guiding children to learn skills and teach games
- Presenting to sessions with anywhere between 30-40 children and monitoring and structuring sessions that build on children's literacy and cognitive skills
- Brings a wide range of football knowledge
- Rapport building with children and teachers
- Communication skills with presenting a session to a wide range of children
- Understanding people and how they operate
- Planning and time management skills with allocated time
Northern Football Program Facilitator & Premier Competition liaison
01.2023 - Current
- Liase with community football clubs for game day activations, including building relationships with managers and coaches of the club to organize half time activities ranging from 30-40 kids to perform on field game activities
- Organize and prepare football tickets and stadium passes for parents and kids to enter Newcastle Jets games
- Plan and communicate messages to representatives of the club to ensure engaging football activities to be performed on field at Newcastle Jets games
- Ensure equipment is organised and prepared to stadium for kids football games
Program Coordinator / Team Leader
YMCA
01.2022 - 01.2024
- Program coordinator for internal programs offered by the company to the surrounding community, including providing sports competitions for participants to play social sport in
- Stakeholder management included providing resources for the competitions e.g
- Purchase of equipment, management of referees, followed governing body protocols with the governing body of football in Australia, adapting their procedures to a community-based level program ensuring participants meet all guidelines set for running football competitions in NSW
- Plan and organise a social sport competition to ensure the community have a place to play sport run at a semi professional level
- Administrational tasks included organising team fixtures, grading soccer teams into skill divisions, registering players into teams, collecting and allocating data to ensure team lists are official and accurate to players who register into the team
- Organise referee payments and administration using payment system
- Collaborate and delegate work to staff on expectations for the tasks on hand including collecting team payments, player sign ons, field set ups, stock management and other admin duties
- Administering data on ensuring players are all fully registered with an external governing body whilst playing in our community competition
- Point of contact for the community for wanting to find out about the community competition, communicating information to teams on expectations and company protocols whilst participants are playing in the competition
- Venue organisation and planning skills included arranging set up of the community venues to ensure games are run on time and equipment is provided for the sports competition
Customer Service Officer
YMCA
01.2022 - 07.2022
- Oversea daily operations of a sport court facility
- Take bookings and payments for hirers that use the facility through EFT payment system
- Ensure set up and pack up is met at a timely manner
- Organise ordering of retail stock, receiving and documenting stock for the centre
- Phone and administration skills in answering phone calls and email for customer enquiries
- Handle customer complaints and resolve issues that arise
Sales Consultant
Coca Cola Amatil
01.2020 - 01.2022
- Working for Coca Cola Amatil for a brand within the company, selling a product to businesses and residential consumers
- Working amongst a team of sales individuals the role entitled outbound and inbound phone calls to potential and existing customers
- Servicing ongoing customer needs and issues through email and over the phone sales
- My main role was to drive sales and revenue in speaking to consumers over the phone and creating accounts to generate profits
- Used sales techniques and upselling scenarios to create sales leads through online platform salesforce capturing customer data to then be converted into sales
- Build and maintain relationships with stakeholders of the company to drive revenue for potential big customer leads
- Create and generate official quotations for businesses and personnel, this included written proposals and product information documentation
- Keeping a record of phone conversation with myself and the customer taught me how to improve phone manner and conversation and improve my sales pitch to customers
- Amongst this role the skills I took upon whilst working for Neverfail also included, Account management in managing big set ups of new accounts, Retention Strategies in learning how to keep customers on board, understanding Credit and analysing invoicing and payments made to customer accounts through online software
- Took customer payments via over the phone payment system
Sales Consultant
Vita Group
01.2020 - 07.2020
- Working in a Telstra store owned by Vita Group, I sharpened my consulting sales skills with face to face selling
- Learning Telstra products and services my role was to hit targets and fit solutions to customers that came in store and meet their needs
- Following the consulting criteria set out by the company it was my job to explore customers' needs through sitting down with face-to-face consultations and understand what best products would fit the customer
- Consulting with customers outlining Telstra products and showcasing products and services that the business offers
- Build rapport with different types of customers and build relationships with customers to come back to the store
- To drive revenue for the store in hitting sales targets by hitting daily GP metrics
- Processed new customer orders on company systems including salesforce
- Liaise with consumers to offer and convince customers to purchase products with Telstra
- Hold confidential information in regard to customer's personal details and store appropriately
- Follow procedures and processes to ensure the store records each individual sale throughout the day and processed into store system
Film and Photos Administrator
National Rugby League
02.2017 - 07.2017
- Working with the Films and Imagery team at the NRL, collecting and archiving NRL photos throughout the history of the competition to be then transferred onto internet website platform
- Operated with Microsoft Access database, Microsoft file programs
- Collected photos and files collected from NRL data storage
- Transferred photos from computer database to online website, tagging and naming individual photos
- Entered and Edited metadata stored in the database to provide faster process of uploads through scripted code
Competition Coordinator
Basketball NSW
01.2017 - 06.2017
- Working for Basketball NSW I was the Competition coordinator for the Junior Metropolitan area from Under 12's-Under 18's
- Building and maintaining relationships with basketball associations amongst the state in communicating procedures and directing rules and regulations of basketball for their associations to follow
- Responsibility for the management and publishing of game results, including generating reports and circulating to associations for the round
- Monitor and control and online database of information for players that played in the junior competition
- Coordinate and create draws for the junior basketball season
- Perform the task of outlining payments to referees of the association and pay accurate wages for referees across the state using a software system Xero and database management
Data Analyst
National Rugby League
09.2016 - 02.2017
- Working on a contracted project to upload all data to a database within 6-month period
- Working with the CRM team at NRL cleansing and analyzing NRL Data including membership records and NRL contacts, to be stored in the NRL's database
- Operated with Salesforce a data management system
- Cleansing membership data and records in the NRL Database to provide efficient accurate data
- Merging and analysing duplicate contact records between profiles
- Support the CRM team with data analyse and data collection
Membership Administrator
Manly Sea Eagles
05.2015 - 10.2015
- CRM database administration
- Manage the timely responses to all emails in the Membership inbox
- Answer incoming phone calls to Membership Team and follow through with queries as required
- Ensure customer service standards are met with all phones, counter and email correspondence
- Maintain data integrity of the CRM including data cleansing, updating of Members details, deleting redundant data (eg Email bounce back) and return to sender
- Manage all front counter enquiries
- Direct calling Membership prospects and servicing calling current Members
- Assistance in Membership renewal campaign including acquisition & retention strategies
- Process Membership application and renewal forms efficiently and accurately
- Manage membership birthday card fulfilment and associated requirements
Education
Bachelor of Sports Business -
Australian College of Physical Education
01.2015
Higher School Certificate -
Model Farms High School
Baulkham Hills01.2011
Skills
- Program branding
- Marketing materials
- Onsite tours
- Sales partnership development
- Promotional planning
- Community building
References
- Max Olsen, Complex / Cluster Manager - YMCA, 0425 293 292
- Alex Lowe, Football Australia Junior Programs Officer, 0412 119 319
- Thomas McGreevy, Program Coordinator - YMCA, 0475 449 133
- Caroline McLuckie, HR Manager Basketball NSW, 02 8765 8555
- Blake Stone, Manly Sea Eagles Membership and Ticketing Administrator, 0411 601 567
Extraworkexperience
- Uber Driver, Self Employed, Offer a ridesharing service for the community.
- Game Event Usher, Major League Baseball - Sydney, 2014, Volunteer.
- Office assistant, B20 Business Seminar, 2014, Volunteer.
- Event administration organizer, Touch Rugby League, 2014
- Event Organizer, Sports, Leisure and lifestyles Festival, 2015
- Customer Service and Floor Attendant, Bunnings Rydalmere, Part time, 2014 - 2016
- Customer Service, Pizza Hut Baulkham Hills, casual, 2012 - 2013
Other Information
- SSPA (Short Statue People of Australia) member of not for profit organization.
- 4x Australian/Captain Athlete - Basketball, Football, Track (Ireland 2009, USA 2013, Canada 2017, Cologne Germany 2023).
- Jury Duty service (2016) - Attendee of a 4 week trial.
- Acquired working with children check 2021.
Timeline
Merchandiser
Brand Influence Group
01.2023 - Current
Participation Officer
Football Australia
01.2023 - Current
Northern Football Program Facilitator & Premier Competition liaison
01.2023 - Current
Program Coordinator / Team Leader
YMCA
01.2022 - 01.2024
Customer Service Officer
YMCA
01.2022 - 07.2022
Sales Consultant
Coca Cola Amatil
01.2020 - 01.2022
Sales Consultant
Vita Group
01.2020 - 07.2020
Film and Photos Administrator
National Rugby League
02.2017 - 07.2017
Competition Coordinator
Basketball NSW
01.2017 - 06.2017
Data Analyst
National Rugby League
09.2016 - 02.2017
Membership Administrator
Manly Sea Eagles
05.2015 - 10.2015
Bachelor of Sports Business -
Australian College of Physical Education
Higher School Certificate -
Model Farms High School
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