Ryan Dagg
Outdoor Recreatrion Leader
Nowra,NSW
Summary
I am a reliable and punctual team member, willing to grow and eager to contribute to team cohesion. With a passion for the outdoors and a love for the creatures that inhabit it, I am driven to learn whatever is required to ensure I grow and excel in the Animal Care Industry. My desire to learn and be challenged can be seen throughout the acquisition of 5 qualifications over the past 10 years, throughout various industries.
I have enthusiasm to grasp understanding of a task and motivation to acquire skills and knowledge in the felid. The skills that I have developed throughout my career might not directly transfer over to the Zookeeper Industry, however my caring, kind and devoted attitudes will be a valued addition to your team.
I am devoted to the business and team I am part of and will ensure that the most professional image is seen by customers when or wherever they look. The 10 years that I have served at my current employment is a testament to the passion and stable character that I will bring to your workplace.
Overview
2
2
Certifications
11
11
years of post-secondary education
14
14
years of professional experience
Work History
Outdoor Ministry Leader
Youthworks Christian Outdoor Education
Nowra , NSW
02.2012 - Current
- Setting example of being teachable with an attitude of constantly striving to be better than before and encouraging others through this example.
- Delivering Christian Presentations focused on the Gospel and Christ-like values that are faithful and true to the character and nature of God
- Worked closely with Trainees to maintain optimum levels of competency to effectively and safely complete tasks and running of activities.
- Handled day-to-day running of group coordination, ensuring high levels of client satisfaction and progression of the programmed activities.
- Delivered exceptional level of service to each customer, teacher and student alike, by listening to concerns and questions and treating each as an individual with different needs.
- Maintaining a specified activity area of responsibility to ensure all equipment is regularly checked and up to standard.
- Developing the waterfront area; improving WHS for moving canoes (shortened toggles) and ensuring high standard of looking after equipment
- Implementing ideas and changes to activities and program to ensure they are always new, exciting and efficient.
- Designed and coordinated Big Day Out programs to meet the schools aims and desires.
- Maintaining vehicle logs, registrations, maintenance and care of all company vehicles.
- Selected to assist and take over the responsibility of the Trailer Towing component of training and developing a Learners guide to assist in this training.
Acting Assistant Team Leader
Youthworks Christian Outdoor Education
Nowra , NSW
11.2018 - 04.2019
- Assisting the Team leader in the management of the COE team, setting the professional and spiritual example while overseeing the growth of the employees
- Meeting with staff on week to week basis, and mentoring regarding physical, mental and spiritual health
- Managing Transport Planners for staff travelling offsite
- Programming weekly set-ups for program activities and noteworthy information about the incoming groups
- Staffing programs and meal allocations
- Working with various online portals and storage systems
- Being flexible to change roles or job allocations during a week at a moment notice
- Organizing activities for schools that specifically meet their aims and goals.
- Coordinating programs to an exceptionally high standard ensuring clients needs are met and feedback is sought after.
- Whilst coordinating groups, communicating clearly to the team how the teachers’ goals and aims can be met while also making on the ground adjustments to the program.
- Positively influencing the team in a way that highlight the values of Christ.
- Designated Trailer Trainer
- Designing and writing PDF document learner guide for Trailer Training.
- Implementing Trailer Training learner guide whilst training those in safe handling and maneuvering of trailers
- Involvement in the development of new methods of safe embarking and disembarking canoes at the local jetty.
Outdoor Ministry Trainee
Youthworks Christian Outdoor Education
Nowra , NSW
12.2010 - 01.2012
- Gained a greater understanding of working efficiently and alongside a team, learning conflict resolution and communication methods.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completing a Certificate III in Outdoor Recreation.
- Used the skills and qualifications acquired to lead students in various outdoor activities and encouraging them to reflect on their experience and opinions of beliefs.
- Redesigning and constructing a new orienteering course for the Shoalhaven site with a further focus on client safety and usability.
Kitchen Hand/Delivery Driver
Eagle Boys
Cowra , NSW
01.2007 - 12.2010
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Food preparation skills, including correct handling and hygiene of consumables
- Acquired and developed phone management skills to ensure customers are satisfied in a tricky non-face-to-face environment.
- Distributed orders to customers in a safe and timely fashion.
- Handling and resolving issues and complaints in a controlled and professional manner
- Working under pressure to manage efficient pizza delivery and customer satisfaction.
Education
Certificate IV - Outdoor Education
02.2016 - 09.2020
Certificate III - Outdoor Education
12.2010 - 12.2011
Certificate IV - Fitness (Personal Trainer)
09.2015 - 10.2015
Certificate III - Fitness Gym Instructor
01.2015 - 08.2015
Certificate II - Information Technology
02.2008 - 10.2009
Diploma - Theology
02.2010 - 09.2013
Skills
Customer Service
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Wilderness First Aid, Wilderness Aid, 2019
Timeline
Acting Assistant Team Leader - Youthworks Christian Outdoor Education
11.2018 - 04.2019
TAFE Western - Certificate IV, Outdoor Education
02.2016 - 09.2020
Australian Institute Of Fitness - Certificate IV, Fitness (Personal Trainer)
09.2015 - 10.2015
Australian Institute Of Fitness - Certificate III, Fitness Gym Instructor
01.2015 - 08.2015
Outdoor Ministry Leader - Youthworks Christian Outdoor Education
02.2012 - Current
Outdoor Ministry Trainee - Youthworks Christian Outdoor Education
12.2010 - 01.2012
Youthworks RTO - Certificate III, Outdoor Education
12.2010 - 12.2011
Youthworks College - Diploma, Theology
02.2010 - 09.2013
TAFE - Certificate II, Information Technology
02.2008 - 10.2009
Kitchen Hand/Delivery Driver - Eagle Boys
01.2007 - 12.2010
Bronze Medallion, Royal Life Saving, 2020
Wilderness First Aid, Wilderness Aid, 2019
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