Ryan Delaney
Summary
Motivated manager offering years of experience managing operations to exceed store goals and standards. Customer-oriented with expertise in staff development, waste control and Brand standards.
Overview
8
8
years of professional experience
Work History
Dry goods manager
Coles Supermarket
03.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Deli Department Manager
Coles Supermarket
10.2022 - 03.2024
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Set schedules for staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Assistant Manager
Grill'd
08.2019 - 10.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Designed and implemented strategies to reduce costs and waste.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
KFC
11.2016 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
Education
Certificate IV in Information Technology
South Metropolitan TAFE
Mandurah, WA06.2016
Certificate III in Media
John Tonkin College - PET Campus
Mandurah, WA11.2015
High School Diploma -
John Tonkin College - PET Campus
Mandurah, WA11.2015
Skills
- Revenue Generation
- Waste Reduction
- Employee Supervision
- Customer Service
- Profit and Loss
- Food Safety and Quality
- Compliance Requirements
- Monthly Inventory
- Hiring and Training
- Daily Schedule Creation
- Cost Control
Timeline
Dry goods manager
Coles Supermarket
03.2024 - Current
Deli Department Manager
Coles Supermarket
10.2022 - 03.2024
Assistant Manager
Grill'd
08.2019 - 10.2022
Assistant Manager
KFC
11.2016 - 08.2019
Certificate IV in Information Technology
South Metropolitan TAFE
Certificate III in Media
John Tonkin College - PET Campus
High School Diploma -
John Tonkin College - PET Campus
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