Ryan de Pina
Goodna,QLD
Summary
Dedicated and proactive professional with 14 years of customer service experience, aiming to leverage supervisory, administrative, and communication skills as an Administration Assistant. Passionate about driving enhancements in customer service and contributing to the achievement of departmental goals.
An experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
2025
2025
years of professional experience
Work History
Assistant in Nursing - Perioperative Case Setups
The Wesley Hospital Uniting Care
Brisbane, Queensland
02.2023 - Current
- Assembling, disassembling and managing theatre case set ups in accordance with operating theatre lists
- Identifying needs on a case by case basis and determining the right disposables needed for each individual case/operation
- Displaying attention to correct handling and management of sterile disposable and non-disposable stock and instruments
- Re-stocking and ordering stock when needed for work area and storeroom to ensure sterile stock and non-sterile stock is readily available for nurses and surgeons
- Assembling setups including all sutures, gowns and drapes, disposable consumable items and haemostats
- Complete setup of cases including disposables, instruments, drapes and gowns and sutures
- Liase with stores department to address any stock/product shortages
- Responsible for administrative support tasks, such as updating case files, data entry, and inventory management to ensure efficient operation of theatre setups and compliance with healthcare protocols
- Engaged in ongoing training and attended compulsory meetings to stay updated on hospital procedures and best practices, fostering alignment with Queensland Government standards for patient care and infection control
Department Manager
McDonalds Coorparoo, Carina Heights and Carindale Mican Enterprises
1 2010 - 9 2017
- Overall management of the product quality department involving monitoring and co-ordinating the back of house retail operations as well as the upkeep and maintenance of all machines in the store
- Complete management of storage, inventory and maintenance systems
- Managing, coaching and organising crew in my department to achieve department objectives, KPIs and service standards
- Troubleshooting and repairing machines and equipment
- Advanced inventory control management including ordering all stock for the store through the McDonalds ordering system, controlling and monitoring waste and stock levels
- Effective stock and security controls including monitoring and actioning any discrepancies involving wastage and theft, conducting full stock counts and monitoring and actioning all stock variances
- Writing a weekly crew roster for 110 crew whilst accommodating all availabilities and releasing roster under a given budget
Case Preparation Assistant (Theatres)
Greenslopes Private Hospital Ramsay Health
04.2018 - 10.2024
- Taking inbound calls and making calls to nurses, surgeons and hospital representatives, displaying professionalism and great customer service
- Assembling, disassembling and managing theatre case set ups in accordance with operating theatre lists
- Revising and printing of Surgeons preference cards for each case as per the days operating procedure list
- Displaying attention to correct handling and management of sterile disposable and non-disposable stock and instruments
- Re-stocking and ordering stock when needed for work area and storeroom to ensure sterile stock and non-sterile stock is readily available for nurses and surgeons
- Performed data entry, filing, and record management for theatre case preparations, ensuring compliance with Queensland Government healthcare policies and perioperative standards
- Managed workload effectively by prioritizing critical tasks and handling responsibilities autonomously, ensuring theatre setups were completed within strict timelines
- Consistently maintained a neat and organized work environment, in line with hospital and department standards
- Operates specialised sterilizing equipment specific to the perioperative environment
- Decontamination and reprocessing of endoscopes and ultrasonic probes using high level disinfection, displaying high attention to quality and infection control
Glassy
The Osbourne Hotel kickon group
11.2021 - 01.2023
- Packing up and setting of tables, chairs and other furniture
- Collection of used glasses and drinkware throughout the venue
- Displaying great customer service and willingness to help any customer queries
- Processing of glassware, cocktail jugs and other utensils as required through a dishwasher
- Ensuring tables and high use areas are cleaned as per procedure following correct chemical processes
- Barbacking – ensuring bars are well stocked and presentable at all times
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Agent
Allianz Roadside Assistance Allianz Global Assistance
01.2018 - 04.2018
- Taking a high volume of inbound phone calls from customers who are broken down or purchasing a policy
- Identifying issues with customers vehicle and advising the customer with the best course of action
- Explaining policies to customers and processing their payments
- Providing a high standard of customer service to all customers and providers
- Liasing with providers and organising the best available option for our customers
- Processing transfers of cover, transfer of ownership and cancellation/refund of policies as requested by the customer
- Escalating calls to the team leader when needed
Education
CPR + First Aid Certificate
Brisbane, QLD 04.2001 -
Certificate II - Certificate 2 in Business
Mt Gravatt High School
02.2011 - 11.2012
Certificate III -
Retail Operations
Brisbane, QLD 10.2011 - 01.2012
fire suppression certificate - undefined
Skills
Fast Learner
Time Management
Verbal and written communication
Team Collaboration
Data Entry
Microsoft Office Suite
Administrative tasks
Workload Management
Administrative duties
Office Equipment Troubleshooting
Support Services
Calm Demeanor
Attention to Detail
Interpersonal Skills
References
- Sacha Huston, Assistant Nursing unit Manager, Greenslopes Private Hospital, hustons@ramsayhealth.com.au, 07 3394 7635
- Mark Esdale, Clinical Nurse Consultant (manager), Wesley Hospital, mark.esdale@uchealth.com.au, 07 3232 7339
Keyexperienceandskills
- Extensive communication and people skills
- Good track record of making a difference in people performance in day to day customer service operations
- Driven to achieve work related goals & KPIs
- Ability to learn new skills and techniques very quickly
- Strong leadership skills including staying calm in stressful situations
- Punctual and highly motivated with a positive attitude and professionalism displayed in all aspects of business conduct
- High standard of personal presentation and attention to detail
- Able to work as part of a team as well as the ability to work independently without supervision
- Able to plan, prioritise and coordinate workloads effectively
- Ability to work autonomously with minimal supervision
- Extensive knowledge of computer based systems and a high typing speed
- Good knowledge and understanding of perioperative policies and procedures as well as a sound knowledge of perioperative infection control procedures and policies
- Extensive knowledge and experience in a perioperative scope room including high level disinfection and decontamination of endoscopic scopes and probes
Timeline
Assistant in Nursing - Perioperative Case Setups
The Wesley Hospital Uniting Care
02.2023 - Current
Glassy
The Osbourne Hotel kickon group
11.2021 - 01.2023
Case Preparation Assistant (Theatres)
Greenslopes Private Hospital Ramsay Health
04.2018 - 10.2024
Customer Service Agent
Allianz Roadside Assistance Allianz Global Assistance
01.2018 - 04.2018
Certificate III -
Retail Operations
10.2011 - 01.2012
Certificate II - Certificate 2 in Business
Mt Gravatt High School
02.2011 - 11.2012
CPR + First Aid Certificate
04.2001 -
fire suppression certificate - undefined
Department Manager
McDonalds Coorparoo, Carina Heights and Carindale Mican Enterprises
1 2010 - 9 2017
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