Ryan Eagles

Position 1 (Lodgement Consultant) January - March

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Obtained underwriting approval by completing application for coverage.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Position 2 (Third Party Settlement Consultant) March - October

• Negotiated with other insurers and debated with them over costs.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Investigated and processed claims swiftly to keep customers satisfied.
• Recorded the outflow of cash.
• Reviewed cash demand forms.
• Dealt with litigation threats.

Position 3 (Recovery Officer) October - Current

• Review and record the inflow of cash.
• Conduct banking of the Allianz accounts.
• Refer files to our litigation team.
• Ensuring Allianz stays profitable with targets.
• Debate with insurers regarding our costs.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Provided homework assistance using specific curriculum and materials.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Supported students with helpful study habits and exam strategies.
• Developed student confidence through positive reinforcement strategies.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
• Used flashcards and other techniques to test and improve memory through practiced information retrieval.
• Assisted students in developing study skills and strategies.
• Developed methods to motivate and engage students in learning.
• Monitored student progress and provided feedback and support.
• Conducted review sessions to help students prepare for tests.
• Used variety of teaching methods to successfully help wide range of students.

• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Scanned packages and boxes and moved to loading dock for shipment.
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Worked fast to meet assigned daily picking quotas.
• Followed safety protocols and procedures to minimise workplace accidents.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.