Ryan Gonthier
Brisbane,QLD
Summary
I am a highly-motivated/ hardworking employee with a desire to take on new challenges. Devoted to giving every customer a positive experience. My strong work ethic, adaptability, and exceptional interpersonal skills drives me to seek new opportunities in order to expand my knowledge and facilitate company growth.
Overview
6
6
years of professional experience
Work History
Assistant Operations Manager
TGE
Brisbane, QLD
11.2023 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept equipment functional and supplies well-stocked to promote efficient operations.
- Note taker during important meetings/discussions. Ensured the points were clear and precise.
- Provided administrative support such as filing, data entry, document preparation.
- Handled incoming calls and directed callers to appropriate department or employee.
- Tackled and addressed, high-priority issues with professional administrative discretion. (Must Travels and Hotshots)
- Maintained open communication with team members and customers, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Understood and followed oral and written directions.
- Collaborated with other departments to coordinate activities related to operations management.
Quality Control Inspector
TGE
Brisbane, QLD
01.2023 - Current
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Recommended essential corrective actions based on test results.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Communicated between truck drivers to confirm the load was prepared for pickup.
- Communicated between forklift drivers to ensure the freight is loaded the most safe and secured way possible.
- Provided support to other departments (Sales) regarding quality related topics and initiatives.
- Collaborated with cross-functional teams to resolve complex problems related to product packaging design.
- Inspected and repaired products to meet project expectations.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Exceeded customer satisfaction by finding creative solutions to problems.
PM Operations Admin/Customer Service Representative
TGE
Brisbane, QLD
01.2022 - Current
- Submitted deliverables to customers, consistently adhering to quality standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Drove continuous improvement of held over freight delivery by providing strong leadership.
- Identified load and freight objectives by constantly reviewing Emails, Excel reports, FMAS objectives and schedules.
- Provided excellent service and attention to customers when face-to-face and through phone conversations.
- Ensured compliance with established policies throughout the Workspace.
- Developed solutions to risks and issues, meeting quality standards and timeline goals and objectives.
- Resolved conflicts between customers and work colleagues while maintaining positive working relationships.
- Aim to deliver as much products to customers on time as I can possibly can.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Construction Worker
AQC Construction
Brisbane, QLD
01.2018 - 12.2021
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Gained independent working skills and guided and mentored less experienced team members.
- Measured, marked or recorded openings or distances to construction layout areas.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Education
Bachelor of Business - Business
Griffith Uni
02-2025
High School Diploma -
Sunnybank State High School
11-2020
Skills
- Well-Spoken
- Strong Problem Solver
- Strategic Planning
- Employee Motivation
- Risk Management
- Quality Control
- Customer Service
- Administrative Support Specialist
- Proper Phone Etiquette
- Attention to Detail
- Professional and Mature
- Excel Spreadsheets
- Scheduling and Coordination
- Logistics Planning
References
References available upon request.
Timeline
Assistant Operations Manager
TGE
11.2023 - Current
Quality Control Inspector
TGE
01.2023 - Current
PM Operations Admin/Customer Service Representative
TGE
01.2022 - Current
Construction Worker
AQC Construction
01.2018 - 12.2021
Bachelor of Business - Business
Griffith Uni
High School Diploma -
Sunnybank State High School
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