Ryan Greatorix
Summary
Efficient Operations Supervisor / Duty Manager with solid background in emergency response procedures and management. Skilled in implementing safety programs and conducting risk assessments and investigations. Strong organizational skills with extensive knowledge of safety compliance and regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
HSE Officer /Duty Manager
Benalla Aquatic Centre
02.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Oversaw Pool operations with team of 25-30 personnel.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Adhered to GSPO guidelines to maintain total compliance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff of 25-30 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used INX to create and submit reports of inspections, investigations and follow-up actions.
- Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
Operations Supervisor
Wangaratta Sports And Aquatic Centre
02.2022 - 02.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of Pool Deck workspace, working closely with employees to systemize tasks.
- Supervised 40+ employees on Lifeguarding shifts, overseeing efficiency of Patron supervision and First Aid provision.
- Eased team transitions and new employee orientation through effective training and development.
- Interacted well with Lifeguards and customers to build connections and nurture relationships.
- Reported issues to higher management with great detail, resulting in Patron satisfaction and community engagement.
Education
Pool Operations Certificate - Operations
Life Saving Victoria
Melbourne, VICLifeguard Certification - Lifeguarding
Life Saving Victoria
Melbourne, VICBachelor of Science - Psychology
Macquarie University
Sydney, NSW11.2025
Certificate IV - Youth Work
Australian College of Community Services
Brisbane, QLD11.2023
Skills
- Accident Review
- Injury Prevention
- Risk Identification
- OSHA Requirements
- Process Optimization
- Daily Status Reports
- Hazard Risk Management
- Emergency Preparedness
- Facility Inspections
- Incident Reports
- Health and Safety
- Chemical Storage
- Preventing Incidents
- Facility Oversight
Timeline
HSE Officer /Duty Manager
Benalla Aquatic Centre
02.2023 - Current
Operations Supervisor
Wangaratta Sports And Aquatic Centre
02.2022 - 02.2023
Pool Operations Certificate - Operations
Life Saving Victoria
Lifeguard Certification - Lifeguarding
Life Saving Victoria
Bachelor of Science - Psychology
Macquarie University
Certificate IV - Youth Work
Australian College of Community Services
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