Ryan Hans Raissa

Enhanced guest experience by maintaining cleanliness and order in guest rooms and supported daily operation by assisting as a Housemen. Efficiently Cleaned and serviced 15 rooms per shift. Ensuring timely linen changes and attention to detail.

• Improved room readiness and comfort, leading to increase in guest satisfaction scores.
• Optimized resource usage with effective cleaning techniques and inventory maintenance.
• Streamlined supply replenishment procedures, ensuring availability of essential items for guest convenience.
• Adapted to various housekeeping roles, demonstrating versatility and commitment to team success.

Enhanced guest experience by maintaining cleanliness and order in guest rooms and public areas. Efficiently cleaned and serviced 15 rooms per shift, ensuring timely linen changes and attention to detail. Responded promptly to guest requests for additional linens and toiletries, delivering exceptional customer service. Supported daily operations by assisting in upkeep of public spaces, contributing to welcoming resort atmosphere

• Boosted guest satisfaction through efficient and thorough cleaning practices
• Improved room readiness and comfort, leading to increase in guest satisfaction scores
• Optimised resource usage with effective cleaning techniques and inventory maintenance
• Streamlined supply replenishment procedures, ensuring availability of essential items for guest convenience
• Adapted to various housekeeping roles, demonstrating versatility and commitment to team success

Ensured cleanliness and presentation of passenger cabins to meet Carnival UK’s high hygiene standards. Managed passenger baggage during embarkation and disembarkation, facilitating smooth guest experience. Replenished cabin supplies to maintain guest comfort and promptly responded to requests, enhancing satisfaction. Collaborated with the housekeeping team to monitor inventory and report maintenance issues

• Elevated guest experience through personalised attention and accommodating special requests
• Demonstrated flexibility by assisting with additional housekeeping tasks
• Optimised cabin preparation processes, reducing turnaround times and improving efficiency
• Trained new team members to ensure adherence to Carnival UK’s standards and protocols

Managed individual and group check-ins and check-outs to ensure smooth process for all guests. Greeted and welcomed guests with friendly attitude, enhancing their experience. Updated databases and maintained digital file management for data security and compliance. Coordinated administrative tasks with meticulous attention to detail in front office operations

• Streamlined guest service procedures to enhance satisfaction and efficiency
• Improved guest satisfaction through prompt and courteous front desk service
• Optimised check-in processes, reducing wait times
• Contributed to collaborative work environment by assisting with additional tasks as needed

Provided specialised cleaning services, including carpet shampooing and mattress handling, to support housekeeping needs. Stocked guest rooms with essential amenities, creating welcoming environment.

• Maintained high cleanliness and guest service standards by cleaning average of20 rooms per shift
• Enhanced room quality by upholding high linen standards, boosting guest satisfaction
• Improved overall hotel service quality, increasing guest feedback ratings by15%