Ryan Harkness
Sydney,NSW
Summary
Accomplished retail ASM skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Platypus Shoes
12.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pick Packer
Medalist
11.2021 - 11.2022
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked Inventory and selected products from specific locations based upon availability
Warehouse Team Leader Member
EMEGA
11.2020 - 04.2021
- Resolved problems, improved operations and provided exceptional service
- Operated warehouse equipment and reported instances of safety code violations to management to avoid risk of accidents
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfilment's
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes and prepared shipments
- Promoted delivery efficiency by accurately labelling and organising containers
- Entered package information into company's computer system using their software with a high degree of accuracy
- Quickly and properly wrapped boxed parcels and items on pallets, maintaining uniformity to meet fulfilment's targets
- Kept records accurate and current by documenting all movements in company system.
Crew Trainer
McDonald's
01.2015 - 01.2019
- Implemented and managed training materials related to McDonald's knowledge and company processes
- Leader of the stores stat and loss team
- Member of the health and safety team for 3 years
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Improved perception of leadership by coaching on communication strategies
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Contributed many successful ideas to improve the work place environment.
Education
Bachelor of Arts - Design
Tafe
Blacktown, NSW11.2020
High School (Year 12) in Certificate IV Business Administration -
Saint John Paul II Catholic College
Sydney, NSW12.2019
Skills
- Time management
- Decision making
- Service promotion
- Task prioritization
- Clothing Knowledge
- Customer relations
- Team Building
- Cashiering
- Designer
- Math
- Shift Management
- Cooking
- Cleaning Experience
- Leadership
- Computer Skills
- Loss Prevention
- Operations Oversight
- Microsoft Office
- Microsoft Power-point
- Shipping & Receiving
- Stock Management
- Customer Relations
Timeline
Assistant Store Manager
Platypus Shoes
12.2022 - Current
Pick Packer
Medalist
11.2021 - 11.2022
Warehouse Team Leader Member
EMEGA
11.2020 - 04.2021
Crew Trainer
McDonald's
01.2015 - 01.2019
Bachelor of Arts - Design
Tafe
High School (Year 12) in Certificate IV Business Administration -
Saint John Paul II Catholic College
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