Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Hitchen

Earlwood,NSW

Summary

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

16
16
years of professional experience

Work History

Account Executive

Security Centric
09.2024 - Current
  • Conducted research on industry trends and competitive analysis to identify new customers.
  • Cultivated relationships with key clients to enhance customer satisfaction.
  • Analyzed market data to uncover potential growth opportunities.
  • Established communication channels with clients for ongoing support and feedback.
  • Generated weekly reports on sales performance against targets for upper management review.

Sales Manager

Baidam
Sydney, NSW
01.2022 - 09.2024
  • Developed and implemented sales strategies to increase market share.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Established relationships with key clients, while maintaining existing customer base.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Achieved company growth and brand development through market expansion and sales.

Senior Account Executive

Imperva
Sydney, NSW
11.2019 - 12.2021
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Orchestrated successful development of new accounts within specific geographic locations.
  • Formulated plans to expand business operations, growing overall territory and client base.
  • Coordinated with sales and marketing managers to plan, build, carry out and measure campaigns.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.

Tenured Account Manager

McAfee
Sydney, NSW
07.2018 - 10.2019
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives
  • Built effective channel partnerships to enhance company-wide sales and drive group performance
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Senior Account Manager

Content Security
North Ryde, NSW
08.2013 - 06.2018
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
  • Strengthened branding initiatives by coordinating multiple events to increase branding
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
  • Engineered and delivered sales presentations for key influencers and decision makers, demonstrating value through cost savings, ROI and improvements in experience, features and service over competitive offerings

Business Development Manager

Loop Secure
Sydney, NSW
04.2012 - 08.2013
  • Implemented strategies to develop and expand existing customer base
  • Facilitated and managed business plan development based on market and industry research
  • Prepared proposals, negotiated contracts and connected with clients to drive consistent sales
  • Coordinated with cross-functional teams to perform product testing and develop business plans
  • Maintained up-to-date knowledge of industry, target accounts and competitive landscape

Inside Sales Representative

Schneider Electric
Macquarie Park, NSW
01.2009 - 03.2012
  • Generated more than 20 leads per week and pursued opportunities to set up appointments and convert prospects into new customers
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
  • Maintained detailed account records and contact logs using multiple systems
  • Acted as liaison between outside sales representatives and 100+ accounts
  • Quoted prices, credit terms and other bid specifications

Education

HSC

Trinity Catholic College
Auburn, NSW
2000

Skills

  • Full-cycle sales process
  • Key relationship management
  • Interpersonal communication
  • Upselling expertise
  • Territory management
  • Sales solutions
  • Excellent negotiation skills
  • Business strategies

Accomplishments

  • Closed almost $1.2 Million USD of new business in Major account for Territory at Imperva (Suncorp)
  • Over achieved OTE for 2020 financial year
  • Highest performing McAfee Tenured Rep Q4 2018 (281% attainment)
  • Closed largest deal at time, Content Security (June 2017 - Fairfax MSSP)
  • First to sell more than four unique service offerings across 3 key accounts, Content Security

Timeline

Account Executive

Security Centric
09.2024 - Current

Sales Manager

Baidam
01.2022 - 09.2024

Senior Account Executive

Imperva
11.2019 - 12.2021

Tenured Account Manager

McAfee
07.2018 - 10.2019

Senior Account Manager

Content Security
08.2013 - 06.2018

Business Development Manager

Loop Secure
04.2012 - 08.2013

Inside Sales Representative

Schneider Electric
01.2009 - 03.2012

HSC

Trinity Catholic College

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Ryan Hitchen