Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ryan Hoffmann

42 Hastings Ave, Mount Gambier,SA

Summary

I have a background in support work, helping clients with daily activities and emotional support, fostering safe and comfortable environment. I am a reliable team player with strong communication skills and adaptability to changing situations. I have shown consistent high quality of work which has been praised by other staff as well as clients in the support industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Kefi Community
01.2024 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Kept accurate records for client files and handled related paperwork.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Mentored/ educated fellow staff
  • Build strong/ trusting relationships with clients
  • Specific requests from clients to have me on shifts
  • Experience and hight standard for personal care (male and female)
  • Experience with working with youth
  • Office work/ rostering knowledge

Barber

Red Ivie Hairdressing
11.2020 - 06.2024
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consistently received positive performance reviews from guests.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Counted and documented opening and closing cash amounts daily.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Updated client profiles to reflect current products and service preferences.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Operated clippers and shears to create customized looks.
  • Maintained regular client list and successfully handled walk-in customers.
  • Completed quality haircuts and styling for men, women and children.
  • Tracked changing trends for men, teens and boys to best serve core clientele.
  • Completed a 3 year apprenticeship
  • Advised clients on how best to care for hair and maintain health between visits.
  • Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
  • Worked with relaxers and other chemicals to change texture of clients hair.

Store Leader/Sales Associate

BuzzTech Phone Repair
01.2020 - 11.2020
  • Learnt to operate the shop after being there a short time and not knowing processes when previous manager left suddenly. Kept shop going independently and self taught how to run the shop.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Merchandised products beautifully with appealing displays to quickly move stock.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Maintained clean and fully stocked store environments to maintain appeal for every customer.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Work 6 full days roster
  • Ordering in products, unpacking and making displays
  • Track spending and income
  • Made promotions to benefit store
  • Managed timely and effective replacement of damaged or missing products.
  • Working with customers to fill needs and get great customer experiences
  • Greeted customers and directed to requested products.

Retail Sales Assistant/ Body Piercer

Hairhouse Warehouse
04.2019 - 12.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Kept whole store clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviews and comments made about my outstanding customer service
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Regularly achieved high positions in body piercing sales and retail rankings across other stores.
  • Going the extra step and delivering products to salons in other towns when it wasn't required of me.
  • Opening and closing store
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns.
  • Managed the official Hairhouse Mount Gambier facebook and Instagram page with regular updates and self made posters
  • Listening to customers and making recommendations on products
  • Exceptional customer service skills
  • Ordering products and putting stock into computer.
  • Conducting morning power meeting to discuss each persons goals for the day
  • Counting till every morning and night checking for accuracy
  • Taking money to the bank and putting into designated accounts

Checkout Operator/Retail Assistant

IGA- Christine Gibbs
06.2016 - 04.2019
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Educated customers about store procedures, merchandise and promotions.
  • Mentored new team members on POS system operation.
  • Helped customers complete purchases and locate items.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked identification for proof-of-age and refusing tobacco sales to underage customers.
  • Nominated for Millicent youth employee of the year whilst at IGA

Waiter/Kitchen Hand

Tantanoola Tiger Hotel
03.2015 - 06.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Ensuring the kitchen and all tools are clean, sterile and put away
  • Engaging with locals and customers to ensure optimal customer service

Education

Completed Year 12/ SACE

Millicent High School
Millicent
11 2018

Skills

  • Exceptional customer service
  • Caring and compassionate
  • Reliable
  • Punctual
  • Great team worker
  • Point of sale knowledge
  • Technical aptitude
  • Merchandising
  • Accurate money handling
  • Contagious high energy personality
  • Natural leader
  • Quick Learner
  • Friendly and caring nature
  • Administrative knowledge
  • Sales experience
  • Excellent communication skills
  • Experience in hair and beauty
  • Experienced in body piercing,hygiene and infection control
  • Daily living assistance
  • Problem-solving
  • Housekeeping and meal preparation
  • Personal care
  • Relationship building
  • Documentation skills
  • Documentation and reporting

Certification

- Certificate 3 Individual Support- Disability

- Safe Environments for Children and Young People- Through Their Eyes

- Assist Clients with Medication Certificate

- First Aid Certificate

- "Quality, Safety and You"- NDIS Worker Orientation Module

- New Worker NDIS Induction Module

- Certificate 3 in Barbering

Additional Information

References

Skye Oberlander - 0411789105

Destiny Parish - 0421702420

Zeke O'Connell- 0411423447

Timeline

Disability Support Worker

Kefi Community
01.2024 - Current

Barber

Red Ivie Hairdressing
11.2020 - 06.2024

Store Leader/Sales Associate

BuzzTech Phone Repair
01.2020 - 11.2020

Retail Sales Assistant/ Body Piercer

Hairhouse Warehouse
04.2019 - 12.2019

Checkout Operator/Retail Assistant

IGA- Christine Gibbs
06.2016 - 04.2019

Waiter/Kitchen Hand

Tantanoola Tiger Hotel
03.2015 - 06.2016

Completed Year 12/ SACE

Millicent High School

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Ryan Hoffmann