Ryan Hughes
Newport,QLD
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Warehouse Despatch Worker
B&D
11.2023 - Current
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded, unloaded and moved heavy products to and from trucks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Restocked items on shelves and bins to keep inventory available.
- Operated equipment and machinery safely to prevent accidents.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- Operated an overhead crane.
Removalist
Smart Furniture Removals
7 2020 - 10.2023
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Communicated with customers courteously and professionally to drive satisfaction.
Factory Production Worker
Hardback Industries
09.2017 - 12.2019
- Reviewed job specifications to determine appropriate setups for production runs.
- Operated machines proficiently and in compliance to safety standards.
- Carefully packaged finished products and prepared for shipment.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Calibrated and repaired machinery and equipment.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Documented production information via daily system logs and discussed issues with management.
- Coordinated project workflows for departments.
Barista
Carbine Cafe
05.2016 - 07.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development and advancement.
Casual Employee
Market Life Grocers
02.2016 - 05.2016
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Product Quality and Customer Service Manager
McDonalds Redlynch
05.2010 - 01.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Education
High School Diploma -
St Andrews Catholic College
Skills
Multitasking Abilities
Customer Service
Training and Development
Active Listening
Excellent Communication
Inventory Stocking
Data Management
Written Communication
Analytical and Critical Thinking
Dependable and Responsible
Attention to Detail
Teamwork and Collaboration
Timeline
Warehouse Despatch Worker
B&D
11.2023 - Current
Factory Production Worker
Hardback Industries
09.2017 - 12.2019
Barista
Carbine Cafe
05.2016 - 07.2017
Casual Employee
Market Life Grocers
02.2016 - 05.2016
Product Quality and Customer Service Manager
McDonalds Redlynch
05.2010 - 01.2016
Removalist
Smart Furniture Removals
7 2020 - 10.2023
High School Diploma -
St Andrews Catholic College
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