Ryan James Watson
Cannon Hill,Queensland
Summary
Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Assistant / 2IC / Assistant Manager
BWS
01.2023 - Current
- Provided exceptional customer service in high-paced environments, including standalone and drive-through stores.
- Managed high cash turnover, stock take, inventory management, and product displays.
- Investigated cash discrepancies, trained new employees, and managed store operations.
- Coordinated with vendors, arranged promotions, and on-boarded new employees with company IT systems and policies.
- Managed aggressive customers and theft incidents, including filing police reports.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Full-Time Customer Service Officer
Concentrix
08.2023 - 01.2024
- Managed high-stress inbound calls, providing customer support on sensitive matters.
- Ensured compliance with company policies and maintained confidentiality of customer data.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Nightfill Casual Employee
Woolworths
02.2022 - 08.2022
- Performed stock management, restocking, and customer service during opening hours.
- Managed fast-paced deliveries and maintained store organisation.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Associate
Pomona IGA
11.2016 - 03.2018
- Provided front-end customer service, store upkeep, and product restocking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Live Production/Audio Production
Noosa District State High School
01.2016 - 03.2018
- Assisted in rigging audio, visuals, and power for large-scale performances.
- Worked as a sound engineer, recorded and produced music, and edited videos.
- Created 3D models of event halls and performed basic projection mapping.
- Skilled at working independently and collaboratively in a team environment.
Sous Chef
Trail 518 Café
01.2018 - 02.2018
- Assisted in kitchen operations, food preparation, and sanitation.
- Gained hands-on experience in culinary practices and customer service.
- Work Experience
IT and Contract Work
Aussi Automation Pty Ltd
08.2015 - 09.2015
- Learned software development, server management, and networking.
- Assisted with IT repairs and stock management.
Education
High School Diploma -
Noosa District State Highschool
Cooroy, QLDSkills
- Large-scale event setup, including cabling and data management
- Software proficiency: Adobe Suite, Sony Vegas, Black Magic Studio, PaintNET
- Audio and music production: Reaper, Audacity, FL Studio
- 3D modelling and game engines: Blender, Unity, Sketchup
- IT proficiency in multiple operating systems (Windows, Mac OS, Arch Linux)
- Experienced typist (175 words per minute average)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Suite (Docs, Sheets, Slides, Drive, Gmail)
- Strong leadership and team management abilities
- Excellent problem-solving and adaptability in fast-paced environments
- Effective communicator with strong customer engagement skills
- Detail-oriented with experience in inventory management and store operations
- Customer service
- Patience and empathy
- Time management capabilities
- POS system operation
Certification
- Year 12 Graduate – Noosa District State High School
- Cert III in Live Production
- Cert III in Media
- Cert III in Retail
- Cert II in Kitchen Operations
- Responsible Service of Alcohol (RSA) License
- Small Batch Alcoholic Beverages – Level 3
- Small Batch Wine Service and Tasting – Level 3
- Small Batch Beer Service and Hop Knowledge – Level 3
- Small Batch Spirits, Agave, Scotch, and Asian Beverages Knowledge – Level 3
Languages
English
Native or Bilingual
Timeline
Full-Time Customer Service Officer
Concentrix
08.2023 - 01.2024
Retail Assistant / 2IC / Assistant Manager
BWS
01.2023 - Current
Nightfill Casual Employee
Woolworths
02.2022 - 08.2022
Sous Chef
Trail 518 Café
01.2018 - 02.2018
Customer Service Associate
Pomona IGA
11.2016 - 03.2018
Live Production/Audio Production
Noosa District State High School
01.2016 - 03.2018
IT and Contract Work
Aussi Automation Pty Ltd
08.2015 - 09.2015
High School Diploma -
Noosa District State Highschool
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