Ryan Jiang
Penshurst,NSW
Summary
Dedicated professional with a proven track record in customer service and cash handling, demonstrated at renowned establishments like the Chinese Hotpot Restaurant. Excelled in building customer relationships and enhancing guest experiences, achieving commendable feedback for attentiveness and efficiency. Skilled in food preparation and maintaining high workplace safety standards, embodying work ethic and empathy towards customer needs.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Tobacco Store
11.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Restaurant Waiter
Chinese Hotpot Restaurant
11.2021 - 10.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Drink Maker
Milk Tea Shop
12.2019 - 02.2020
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanour.
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW09-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Alcohol safety
Certification
- RSA-Responsible Service of Alcohol
- RSG-Responsible Service of Gambling
- Barista certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Cashier
Tobacco Store
11.2022 - 12.2023
Restaurant Waiter
Chinese Hotpot Restaurant
11.2021 - 10.2022
Drink Maker
Milk Tea Shop
12.2019 - 02.2020
Bachelor of Psychology -
Macquarie University
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