Summary

Overview

Work History

Education

Skills

Timeline

Ryan Johnstone

Lake Eacham,QLD

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4

4

years of professional experience

Work History

Crew Coach

McDonald's Restaurant

08.2019 - Current

Provided coaching and mentoring to employees.
Trained and mentored multiple new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Cleaned counters, machines, utensils, and seating areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Malanda State High School

Malanda, QLD

11.2023

Skills

Attention to Detail
Creative Solution Development
Job Skill Building
Leadership Development
Critical Thinking

Team Exercises
Customer Service
Problem-Solving Abilities
Strategic Sales Knowledge
Coordination

Timeline

Crew Coach

McDonald's Restaurant

08.2019 - Current

High School Diploma -

Malanda State High School