Ryan Jude James
Caroline Springs,Victoria
Summary
Purpose-driven and strategic Business Analyst with over five years of experience in consulting, business analysis, and digital transformation. Known for delivering high-impact solutions that align with clients' values and business goals, reduce operational costs, and drive measurable efficiency. Highly skilled in fostering collaboration across technical and business teams, leveraging expertise in Agile project management and data analysis to optimize project outcomes. Dedicated to integrity, continuous improvement, and delivering client-centric solutions that support organizational growth and resilience.
Overview
6
6
years of professional experience
6
6
Certification
Work History
Technical Business Analyst
IAG Insurance
Melbourne, Victoria
02.2023 - Current
- Optimized Claims Processing: Spearheaded digital transformation in claims by analyzing and implementing automated workflows. Achieved a 20% reduction in processing times and saved $250,000 annually, leading to improved service levels and operational cost-efficiency.
- Requirements Gathering & Risk Mitigation: Partnered with underwriters, claims managers, and IT teams to gather, document, and validate requirements for system enhancements. Ensured alignment with regulatory standards and reduced risk for over 100 users, enhancing usability and compliance.
- User Acceptance Testing (UAT) Leadership: Developed comprehensive UAT test scripts and led testing sessions for over 50 end-users, resolving 90% of issues before deployment. This resulted in a 95% user satisfaction rate, minimizing operational disruptions, and ensuring a smooth transition.
- Structured Project Documentation & Agile Coordination: Established a structured documentation system using Jira and Confluence, creating user stories, acceptance criteria, and sprint backlogs. Improved project tracking, team communication, and reduced delivery timelines by 25%, promoting clarity and agile responsiveness.
Operations Lead
Coles Supermarkets
Melbourne, Victoria
08.2020 - 12.2022
- Team Leadership & Workforce Versatility: Led and developed a team of 25+ associates across sales, inventory, and customer service departments. Introduced cross-training programs that reduced customer wait times by 15% and increased workforce adaptability, directly enhancing service levels.
- Predictive Inventory Management: Leveraged weekly sales and customer behavior data to implement predictive replenishment models, reducing stock discrepancies by 30%, and improving stock turnover by 10%. Resulted in annual savings of $100,000 in carrying costs, and increased product availability.
- Customer-Centric Performance Metrics: Established and implemented new performance benchmarks based on customer feedback and service times. Delivered targeted training sessions that improved customer satisfaction by 20% and enhanced service quality.
- Supply Chain Optimization and Seasonal Strategy: Collaborated with suppliers and logistics teams to address seasonal supply chain challenges, reducing stock outages by 15% during peak periods. Ensured better product availability, and maximized sales during high-demand cycles.
Management Consultant
180 Degrees Consulting
Melbourne, Victoria
04.2019 - 08.2020
- Market & Strategic Planning: Conducted detailed market analysis and competitor research for clients across the retail, healthcare, and technology sectors. Translated insights into actionable strategic plans, enabling a 10% increase in client market share, and successful new market penetration.
- Lean Six Sigma Process Optimization: Implemented Lean Six Sigma methodologies, creating process maps and efficiency recommendations that reduced operational waste by 15% and increased client revenue by 20%. Efforts contributed to sustainable growth and high-value outcomes.
- Agile Project Management and Cross-Team Coordination: Facilitated Agile practices, including sprint planning, backlog refinement, and daily stand-ups. Improved delivery speed by 20% and maintained close alignment with evolving client goals. Adapted to client feedback promptly, fostering a collaborative environment that ensured project success.
- User Adoption & Customized Training Programs: Designed and delivered interactive training sessions for new software implementations. Achieved a 30% increase in user adoption rates, shortening onboarding time, and promoting a culture of continuous learning within client organizations.
Education
BBA - Management Information Systems
Royal Melbourne Institute of Technology
Melbourne, VIC12-2022
Skills
- Business Process Modeling
- System Architecture Design
- Data Evaluation
- Enterprise Resource Planning
- Analytical Problem-Solving
- Requirements Analysis
- Clear Specification Documentation
- Project Leadership
- Stakeholder Engagement
- Mediating Conflicts
- Responsive to Change
- Deadline-Oriented Time Management
- Facilitating User Acceptance Testing
- Agile Methodologies
Certification
- Certified Project Manager
- Certification of Competency in Business Analysis
- ITIL 4 Foundation Certification
- Certified ScrumMaster
- Lean Six Sigma Green Belt
- Emotional Intelligence Certification
Timeline
Technical Business Analyst
IAG Insurance
02.2023 - Current
Operations Lead
Coles Supermarkets
08.2020 - 12.2022
Management Consultant
180 Degrees Consulting
04.2019 - 08.2020
BBA - Management Information Systems
Royal Melbourne Institute of Technology
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