Summary
Overview
Work History
Skills
References
Affiliations
Timeline
Generic
Ryan Kane

Ryan Kane

Gold Coast ,QLD

Summary

Experienced Warehouse Supervisor with a proven background in managing large teams in a distribution warehouse to deliver the highest standard to online customers (B2C) and stores (B2B). Accomplished in promoting safety, accountability and company values while monitoring employee performance to achieve operational requirements. Accomplished in peak forecasting and delivering creative solutions while developing a culture of continuous improvement.

Overview

10
10
years of professional experience

Work History

ECommerce Floor Supervisor

Trade Tools
Ormeau, Qld
12.2022 - Current
  • Overseeing the picking, packing and dispatch of daily orders to ensure efficiency, accuracy and a great customer experience.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Assisted customers in resolving issues with their orders, website account creation and delivery problems, via email phone and instant messaging service.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Monitored inventory levels and placed orders for additional stock as required.

ECommerce Supervisor

EB Games and Zing Pop Culture
Brisbane, Qld
02.2021 - 12.2022
  • Managing daily scheduling of labor and equipment needs to efficiently pick, pack and dispatch up to 6,500 web orders a day, with the primary focus on delivering the best customer experience possible
  • Establishing a lean work culture that embraces continuous improvement while implementing 5S Lean strategies
  • Planning and optimising warehouse work processes to improve fulfillment system efficiency by working closely with the Dev teams, submitting user stories and calculating ROI
  • Hiring, training and motivating staff to meet tight schedules and the demanding performance targets through peak and promotional periods
  • Improving environmental and CSR efforts by identifying areas of improvement with consumables and work practices, including meeting APCO's 2025 National Packaging Targets
  • Communicating with and maintaining relationships with Vendors to order and maintain adequate consumable levels without interruption to production

Picking Lead

EB Games and Zing Pop Culture
Brisbane, Qld
01.2015 - 01.2021
  • Provide training and assistance to a team of more than 100 staff, across 2 shifts, for dispatch to stores nationally
  • Determine proper product storage methods, identification and stock location.
  • Reorderer stock to replenish inventory without interruption to production
  • Stack, organise and palletise packages for efficient storage and movement.

Skills

  • Forklift Licence (LF)
  • Logistics and Supply Chain Optimisation
  • Warehouse Safety and Logistics Process Planning
  • Vendor Relationship Management
  • Workload Forecasting
  • Budget Preparation and Management
  • 5S Lean Training

References

Robert Saunders

Pillow Talk

Web Fulfillment Manager

Number - 0424969344

Email - Robert.saunders@gmx.com

Victoria Ellis

Makita

Sales Representative

Number - 0438451705

Email – vellis@makita.com.au

Affiliations

  • 2018 Company Ethos Award (Vitality)
  • 2019 Leaders Choice Award
  • 2020 Warehouse Award for Excellence
  • 2021 Company Ethos Award (Vision)

Timeline

ECommerce Floor Supervisor

Trade Tools
12.2022 - Current

ECommerce Supervisor

EB Games and Zing Pop Culture
02.2021 - 12.2022

Picking Lead

EB Games and Zing Pop Culture
01.2015 - 01.2021

Similar Profiles

CREATE PROFILE
Ryan Kane