Ryan Kitch
Hawthorn,VIC
Summary
Detail-oriented Business Analyst with 6 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
14
14
years of professional experience
Work History
Business Analyst
Smartgroup
Melbourne, Vic
06.2018 - Current
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Client Service Representative
Advantage Salary Packaging
Armadale, VIC
01.2010 - 06.2018
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Generated reports from the database to track customer satisfaction levels.
- Performed administrative tasks such as filing documents and responding to emails.
General Committe Member
Whitehorse Pioneers Football Club
Box Hill, VIC
01.2010 - 09.2019
- Bar Manager
- Social Committee Manager
- FInance Officer
Education
High School Diploma -
Whitefriars College
Donvale, VIC11-2006
Skills
- Requirements Gathering
- Workflow Analysis
- Microsoft Office Suite
- Business Analysis
- Requirements Analysis
Timeline
Business Analyst
Smartgroup
06.2018 - Current
Client Service Representative
Advantage Salary Packaging
01.2010 - 06.2018
General Committe Member
Whitehorse Pioneers Football Club
01.2010 - 09.2019
High School Diploma -
Whitefriars College
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