Summary
Work History
Skills
Certificationandaccreditations
Awards
Professionalreferees
Personalreferees
Security Clearance
Timeline
Generic

Ryan Lean

Higgins,ACT

Summary

Highly motivated Business Development Manager with a relentless drive to deliver exceptional products and services to the Department of Defence. Proven leadership skills in guiding cross-functional teams to achieve strategic goals and exceed client expectations. Expertise in identifying opportunities, cultivating relationships, and negotiating contracts to drive revenue growth and market penetration. Committed to leveraging industry knowledge and innovative solutions to support national defence initiatives effectively.

Work History

Business Development Manager

Thales Australia
  • Responsible to the Director, Marketing and Sales for Digital Systems Global Business Unit as the Sales Lead for all Land C4I related opportunities and lead for the Land Accounts
  • Lead all Capture related activities throughout the CHORUS 2.0 Manage Bid and Project Processes for Land related opportunities
  • Leading the development of proposals and bids in response to government solicitations, ensuring alignment with client requirements and compliance with regulations
  • Articulating the value proposition of C4I systems solutions to military clients through compelling presentations and demonstrations
  • Collaborating closely with internal teams (engineering, finance, legal) to ensure seamless project execution and customer satisfaction
  • Provide SME advice, knowledge and experience, leveraging 10+ years in the Royal Australian Airforce
  • Engage with domestic and international stakeholders, both within the Armed Services and Government Agencies
  • Monitoring industry trends, competitor activities, and government policies affecting C4I systems
  • Providing regular reports and updates to senior management on business development activities, pipeline status, and revenue forecasts.

Technical Operations Manager

Thales Australia
  • Responsible for technical management across multiple projects and accounts
  • Oversee the hiring, training, and mentoring of technical operations staff
  • Conduct risk assessments to analyze risks and operational hazards
  • Produce periodic reports to update key stakeholders on progress of operations
  • Mentor and motivate a technical team to put in their best effort to improve level of performance adhering to multiple SLA targets
  • Conduct annual staff appraisals and assessments
  • Support BID processes as Estimator, Capture Lead and Services Engineering Manager
  • Deployed as Team Lead to Middle East to Support CoA global ICT system.

Senior Systems Administrator Team Lead

Thales Australia
  • Manage a team responsible for the delivery of all system administration of ICT systems including: Core infrastructure, Health Checks, Baselines for supported systems, Monthly patch management for supported systems, Manage the on-time warranty and replacement of hardware, Contribute to manage compliance with configuration management, engineering and audit processes, Work under broad professional guidance, independently or as a team member, to build, deliver and support ICT products to the customer
  • Work within and contribute to the implementation and maintenance of the applicable Technical Regulatory Framework for each task
  • Undertake mentoring and training activities to develop skills within the team
  • Keep abreast of technology developments and provide recommendations and advice on technology selection
  • Participate in the conduct of assigned tasks in support of the CISSO Program
  • Perform out of hours application and administration support, as required
  • Attend and participate in regular departmental and project meetings
  • Attend and participate in technical reviews (both internal and external)
  • Deployed as an FSR to Middle East to implement and Support CoA global ICT system.

Communications Information Systems Controller (CISCON)

Royal Australian Air Force
  • Deployed as a member of Force Communications Squadron 6 to the MEAO (Middle East Area of Operations) in 2011/
  • Responsibilities: Part of a team responsible for the IT and COMSEC requirements for the deployed air base in Qatar
  • Member of the Server Team/Helpdesk, providing all immediate IT support to all defence members and contractors; including: providing all 1st level and 2nd level support, creating all user accounts including lotus email accounts, backups of both DRN and DSN systems, Print services, applying relevant permissions to all existing drive structures and issuing of cryptographic material
  • Deployed to the MEAO in 2015 as a short notice to move operation to install and configure the complete IT infrastructure for a new base
  • Responsibilities: of setting up the available resources for 500 users in order to conduct operations for the Air Task Group
  • Deployed as the Communications Detachment Commander of TCG-1 to Qatar within the CAOC (Combined Air and Space Operations Centre) in 2015/2016
  • Responsibilities: Leading a coalition force in IT and COMSEC for all deployed members working within the CAOC.

Combat Communications Squadron

  • Provided Communications and Information Systems in support of Australian Defence Force operations and exercises
  • Responsibilities: To design, build and administer deployable IT networks, Servers, Bearers and Encryption devices in accordance with Technical Regulation of ADF Materiel Manual – Land (TRAMM-L).

Headquarters Air Command

  • Manager of the Level One and Two service desk for Air and Space Operations Command and Control Systems
  • Responsibilities: run the daily operations of the service desk whilst progressing the platforms of which we were working on through communication with an external contracting company.

Joint Command Control Communications Computers & Intelligence Systems Program Office (JC4ISPO)

  • Member of the Engineering team looking after eDLAN and MER eDLAN projects for the Commonwealth
  • Responsibilities: to provide engineering requirements and attend all meeting with external providers ensuring the best outcome for the commonwealth.

Geospatial Development Centre (GDC)

  • Manager of the Service Desk for Geospatial applications
  • Responsibilities: to set up and manage the Service Desk and apply all procedures in accordance with ITIL Framework.

Project Alcantera/Emerywheel

  • Management and provision of technical support across both projects
  • Responsibilities: Managing 10 contractors and 5 permanent employees and offering technical expertise regarding operational knowledge, as well as technical knowledge of both Windows and Unix-based systems.

Macquarie Technical Services ACT - Information and Communication Technology Team Leader

  • Team Leader
  • Liaising with Clients
  • Asset Management
  • Written reviews of ACT projects to MTS Head Quarters, Sydney based
  • Providing operational support to the Department of Defence
  • Providing platform and administration support for the Department of Defence environment
  • Escalation for first level support
  • Providing installation support to Department of Defence
  • Supplying, configuring and testing equipment whilst ensuring equipment inventory control processes are followed
  • Providing asset control
  • Escalating significant problems to management as required
  • Ensuring that all important reference documentation is kept up to date
  • Continuously exploring opportunities for improvement in our processes
  • Providing peer assistance and guidance to colleagues.

Digital Digest Data Design (4D) - IT Project Support Officer

  • Department of Defence XP Rollout – (Interstate)
  • Providing operational support to the Department of Defence
  • Providing platform and administration support for the Department of Defence environment
  • Escalation for first level support
  • Providing installation support to Department of Defence
  • Supplying, configuring and testing equipment whilst ensuring equipment inventory control processes are followed
  • Providing asset control
  • Escalating significant problems to management as required
  • Ensuring that all important reference documentation is kept up to date
  • Continuous process improvement
  • Providing peer assistance and guidance to colleagues.

Acumen Alliance - IT Project Support Officer

  • Auditing of Defence assets
  • Data entry
  • Ensuring asset recording up to date and accurate
  • Escalating problems to management as required
  • Ensuring that company procedures are followed
  • Continuously looking for ways in which to improvement processes
  • Providing help to team members
  • Testing of developed software by the Federal Government.

Skills

  • Team Leadership
  • Business development and planning
  • Customer Service
  • Negotiations
  • Relationship building and rapport
  • Strategic Planning
  • Account Management

Certificationandaccreditations

  • 2022 Thales Global Leadership Course
  • 2021 Thales Australia Customer Serviceman of the Year award
  • Business Acumen
  • Coaching for Performance
  • Provide First Aid - Civilian Qualification
  • Basic Life Support CPR/AED Qualification
  • Ethics & Fraud Awareness
  • Recordkeeping
  • Equity & Diversity Awareness
  • Classified Document Handling
  • Defence Comsec Custodian Course
  • Workplace Behaviour
  • ADO Alcohol and Drug awareness
  • Suicide Awareness
  • Communications Operations
  • Microsoft Certified Systems Engineer (MCSE)
  • Information systems design
  • ITILv4
  • Communications Security
  • Cisco Certified Network Administrator (CCNA)

Awards

  • Returned from Active Service Badge
  • Australian Operational Service Medal - Greater Middle East Operation
  • Australian Operational Service Medal Civilian - Greater Middle East Operation
  • Operational Service Badge – Military
  • Operational Service Badge – Civilian
  • Australian Defence Medal
  • Afghanistan Medal
  • Australian Active Service Medal with Clasp ICAT

Professionalreferees

  • Andy Kirkpatrick, +61 (0)402 387 733
  • Darren Lawrence, +61 (0)427 884 500

Personalreferees

Margaret Palmer, +61 (0)408 116 062

Security Clearance

Provided on request

Timeline

Business Development Manager

Thales Australia

Technical Operations Manager

Thales Australia

Senior Systems Administrator Team Lead

Thales Australia

Communications Information Systems Controller (CISCON)

Royal Australian Air Force

Combat Communications Squadron

Headquarters Air Command

Joint Command Control Communications Computers & Intelligence Systems Program Office (JC4ISPO)

Geospatial Development Centre (GDC)

Project Alcantera/Emerywheel

Macquarie Technical Services ACT - Information and Communication Technology Team Leader

Digital Digest Data Design (4D) - IT Project Support Officer

Acumen Alliance - IT Project Support Officer

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Ryan Lean